(713) 668-3100
5200 West Loop S
Bellaire,
TX
77401
29.7257
-95.4608
Neighborhoods: Southwest, Bellaire
What People Are Saying About Bridal Depot
The Editor
Contributor
Citysearch
The Scene – Looking for a wedding gown? The Bridal Depot has an entire floor of them at reasonable prices--frocks for the bride, bridesmaids and mother of the bride, along with shoes to match. Styles originate from about 20 designers, giving the store one of Houston's most extensive inventories under one roof. Too large to be a boutique and too small to be a chain, the store offers great deals, especially if you buy right off the rack. – – The Goods – Energetic young salespeople are eager to help and able to establish rapport with the brides. This family-owned…
04/23/09
Where to begin....warning this is long
by soontobeMRSG
I would give this store a 0 if I could. Fist off, my wedding dress that was purchased by them came in wrong size (length) and wrong color buttons. Sounds minor, but the buttons were supposed to be pink and really make a difference in the dress as they go down the entire train of the dress. After going round and round they decided they would have their alteration girl sew the buttons on, but not fix the length, and I was tired of fighting so I agreed. Well, needless to say the buttons were not done very well, so I ended up having to have them redone. ....THATS NOT ALL... My bridesmaids purchased their dresses from here. We all went and got measured one day, and the woman who assisted us told them what size they needed and everything seemed well. Well, it wasn't. One of my maid's just picked up her dress, and the top part wouldn't zip, so she called the store to ask what sizes they had down for her. The woman had recorded a bust of 41 1/2" (she's lucky and blessed, not like she gained weight), which would indicate a size 16 dress, problem is the woman told her she needed a size 14 (bust measures 41" in this dress). She told her it didnt fit over the bust and asked what they could do for it, well this is where our big problem comes in. They are refusing to do anything about it. I spoke with the manager "Gary" or something like that, and not only was he completely rude with me, telling me that it was my girls fault for not knowing what size she should have be (isn't that why you get measured in the first place?). He refuses to do anything about it, because he swears its not their fault, and that a lot of girls order the dress size too small in the bust 6 months before a wedding (doubtful, thats just stupid) in order to "lose weight." Last time I checked you can't lose that much weight in your breast area if its already nice and toned...So needless to say this has been a HORRIBLE experience with this shop. Horrible customer service, they will never call you back. Anytime you visit the shop it will be forever until someone can help you, and they won't know very good english. All they want is money and want to give no service in return. I WOULD NOT RECOMMEND THIS STORE TO ANYONE, SAVE YOURSELF A HEADACHE!!!!!
- Pros: Good prices
- Cons: everything else you can imagine, especially customer service
10/02/08
NO NO NO
by Nov7
RUDE People!! VERY unprofessional. They know nothing. Dirty and do not have a variety of merchandise
- Cons: ALL
10/02/08
WHAT A NIGHTMARE!!!!
by NOVEMBER7
I ordered my dress month in advance ans last week I receive a call that is ready. I go to see it and gt fitted and it is the wrong color. The owner (greg) tells me that when he ordered the dress on line the did not have an option of red so he decided to go with claret (burgundy). I they him to fix the probpem because I want my dress he says okay we will have your dress on November 7 which is the day of my wedding. I would not accept than since I have not taken pictures yet. Found a lady that would make it for me and have it ready three weeks ahead and he did not like that. Had a hard time getting my money back and he wanted to give the check at his convenience. When I went to pick up check it was not for the full amount it was only for the dress. I had ordered a veil too but canceled it that same week I placed the order because I got one specially made for our theme he said he did not remeber that I was stuck with the veil because their was nothing wrong with it. I did not argue anymore since I had been up and down with him all week if he is hurting that bad for the over priced veil he can keep the $135.00. He is very unprofessional. the staff is rude and don't know about anything. he does not care about the customers. Took 30 minutes to find someone working there every single time. Avoid this place.
- Pros: Nothing
- Cons: Everything
The Details on Bridal Depot
Know Before You Go:
No appointments are taken.If you're ordering a dress, know that it will usually take several months to arrive.
The Extras:
Two steamings are included in the price of the gown. "Heirloom" cleaning and storage costs extra. Dresses bought within a month of Bridal Depot's January wedding show are discounted.
Save Money:
Because designs change every six months, in-stock inventory is discontinued and prices are dropped.
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