“They are great people to do buiness with”
Noah was very good and very nice. Hope we get him the next time we need service on our pool. We have been a Texsun customer for at least 20 years at three different houses. Thanks again
Travis service our pool this afternoon, and did a great job. He was very polite, curtius and helpfull. When we need our pool serviced in the future, we will be sure to call TEXSUN. We could not be more pleased or satisfied with the service we received and will recommend TEXSUN to our friends and neighbors.
Worst company ever. Stay far away. They came out to fix our pump under warranty from pentair. The technician, without taking more than 5 seconds told my wife what the problem was and they would only do this 1 thing to my pump. My wife was confused and thought the damaged part would be repaired. The technician began to raise his voice and be disrespectful towards my wife. My wife told me she felt like unsafe so she sent him away. She was home alone. I called them back to come see me when I would be home and they told me they would have to charge me $99. I refused and asked for a manager because they needed to make it right because their tech. was disrespectful to us. The manager was super rude as well and refused. STAY AS FAR FROM THIS COMPANY AS YOU CAN. THEY DON'T KNOW THE MEANING OF CUSTOMER SERVICE.
I AGREE - AVOID TEXSUN POOLS SERVICE DEPT. AT ALL COSTS. Texsun Pools website says, "we depend on customers' satisfaction for our livelihood".....what a joke, if they did depend on their customers, you would think they would treat them like valued clients and their service department would be awesome. Unfortunately, it is one of the worst and most incompetent service departments of any pool company I have had to deal with. We have been a loyal customer for 13 years, but that is ending today. Made an appt. on Monday for pool service on Wed., a woman called and pushed the service appt. to Thurs. because of the rain. I gave her my new phone number, & I stressed more than once it was very important they call the night before as I needed to meet the service man...(property has locked gates and I must drive 45 min. to get there)...no prob. she said. Never heard from anyone on Wed., so I called office on Thurs. to see where I was on the schedule & Jimmy said, "Well he was there at 8 a.m. and no one was there, so you must re-schedule. Sorry for the inconvenience. I went back over the conversation with him and he said "must of been a temporary working". Finally got pool looked at ..........rep said must order a new board for Jandy system........I said ok, call me when its in. They called the following Mon. to schedule service for Wed. I once again stressed the fact I must be called the night before so I could be there on time. Asked if I wanted to speak to the service rep Trey. I re-explained that he MUST call me on Tues. night to let me know about what time to be there........oh yes madam, I will call you on Tues. evening. Again no call, so at 5:30 p.m. I call Texsun pools again to see where I was on the schedule so I could rearrange my day, if necessary. Jimmy once again, says everyone is gone for the days, trucks are all parked and phones are charging. I have no way to reach your service rep. So on Wed. at 6:55 a.m. I get a call from service rep and he says I will be there in 1 hour. I said, "are you servious?? Why did you not call me last night like I asked?" Oh bc I worked until 8:30 p.m. Needless to say I live on ranch, lots of morning chores to do, painters scheduled to come at 8 a.m. and then must be 45 min. across town at 8 am to meet the service tech who couldn't even make a 15 second phone call to let me know I had to be there at 8. Had to cancel the painters, missed my work conference call at 10....etc. & all this could have been avoided with a simple courtesy call the night before. I arrived at the property at 7:55 a.m. ......because you know if I wasn't there on time, he would just put another tag on the gate......no one home, call office to re-schedule & leave. After arriving, I waited 30 min. & called office to see where he was. Was told he was running a little late, sorry for the inconvenience. I guess he lives 2 hours drive from my property. Rep showed up at 9 a.m. Needless to say I was seeing red. Service depts. are so inconsiderate of customers these days. This company has no customer satisfaction at all.......just a little consideration could go a long way. They don't care....just hope you'll keep coming back. No so with this ole gal. I will find another company, who hopefully does care........maybe a little bit.
Avoid Texsun Pools Service Department at all costs!!!!.
Simply put, Texsun retail stores are ok, they have good products and knowledgeable salespeople, but avoid TEXSUN's service department at all costs!!!
Recently I paid for the annual service package of DE Filter cleaning and Hayward Heater service. SCAM - RIPOFF / BS !!!
The TEXSUN Service folks come to my house and service my Hayward filter (broke my filter fins in the process + $65 extra) and supposedly performed annual service on my Heater. While servicing my heater, Kyle the service tech @TEXSUN tells me my blower motor is bad, and I need a new one, and my repair estimate for this will be $ 500 extra. What?!? I told him to stop right there.
Not believing Kyle at TEXSUN's BS, I go home and checkout my "bad blower motor" myself, and discover a large mud dobber nest as the source of my issue. So I removed the nest and no more problems! Right???? - Wrong!
Thinking I need to bring this to the attention of TEXSUN's management, I speak to head of the service department. His name is Kevin Hooker (281-378-4562). Thinking I'm going to get things straightened out, so I speak to Kevin. When I inform him at best his guy is incompetent, at worst a crook, Kevin gets incredibly defensive and crappy with me.
By the end of the conversation, he says he will refund my $80 bucks for the heater service, but refuses to refund me for the parts they broke and vehemently (read jackass) supports his service tech who tried to screw me over, and basically tells me tough s%$t!
Just a warning here, but avoid Texsun service. It's really a shame, because their retail stores are darn good. They have just lost a loyal customer for life! (and one who will post social media commentary too)
Poor Service. I called Texsun to fix the Polaris in floor pool cleaner. After 2 calls they sent out a tech, he needed to order a part and did so. I then had to call 5 times to get him to come back out and install it. Each time Texsun lady said she would check and call me right back and each time she did not. I then called the service manager, was told he was taking inventory and could not come to the phone. I left a vm and still no one returned my call and no one has come back out-- It's clear Texsun does not have a "customer comes first attitude"-- save your time and call another pool company, they are many to choose from.
Terrible Customer Service. We called Texsun Pools to arrange service for electrical repairs for our pool and did not receive a call back to set an appointment time. Four days later the repairman called to say he was on his way to our home. It was not a convenient time and I asked that he have someone from the office call to set a time. When they called back, we set a time for a Saturday. On that day, I spoke with the office requesting a window of time we could expect him and was told she would call me when she spoke to the repairman. He never showed up and nobody from the office called.
Poor Customer Services in Store.
I have owned and cared for a pool for over 20 years. I test my own water and know how to treat my pool when it becomes unbalanced. I go the Texsun to buy their chemical, BioGurad.
I tried their water testing service once and will not use it again. It took them four water tests and had me buying over $250. In chemicals before my pool was clear again. Prior to then and since then it has never taken that long or cost that much money on chemicals to get my pool clear.
I will not buy chemical in their Spring store ever again, poor customer server. When I went in to by chemicals, a young sales clerk argued with me that I did not know what chemicals I needed unless I brought my water in for them to test it. I had to get to the point by asking the sales clerk,
They are try to help. I was unhappy but they are trying to correc t.
Great Professional Service.
I have been a customer of TexSun Pools for a number of years. They have saved me from many disasters. They have the knowlege and expertise and the right prodcts to get through an crisis.
They are great people to do buiness with
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