Houston >Tomball Ford
Service Department Review. Very courteous staff, valet, etc. That's before they get your money. We bought our Explorer here in 2005 and have it serviced here exclusively. Today I brought it in for a 90K maintenance, and before I brought it in, it did not pull and the steering was great. Before I got home after having it serviced, I was on the phone to the service department (Donna, she is super) telling them that my truck pulls to the right and the steering feels tight. I'm going to have to bring it back, and it seems this isn't the first time it's happened. I saw another review on another website where someone has complained about the same thing. What a pain in the ass this is going to be, because I have already been without my vehicle (pretty much confined to home) for an entire day, and now it will be no doubt be at least part of another day. This stinks. I will redo this review if it comes out satisfactorily.
We apologize that you were not satisfied with the service you received from our Service department at Tomball Ford. We believe in 100% satisfaction and would like the opportunity to make this right for you. While we are glad to hear that Donna has provided great customer service to you, we are upset that your Explorer is not performing properly. Please contact me at your earliest convenience to discuss further.
Customer Relations Manager
Great deal. Got a great deal on a Ford F-150 Lariat V8, Leather crew cab. Financing - check. Rebates - check. Options not a ripoff - check
Tomball Ford. i recently had to take my car in to be serviced. Service Advisor, James "JB" Boyd, provided excellent service. He is a true gentleman..ie kind, curtious, and extremely helpful and totally knowledgeable and effiecient in repair service. My car was repaired very quickly and is running great. Tomball Ford and we as customers are very fortunate to have Mr. Boyd working for us.
Drives Great!. Searched the web for the closest dealership to my house. Contacted Tomball Ford on the internet and was quoted a fair price on a 2011 Mustang. It was nice to deal with a friendly salesman who really listened to what I wanted. When I arrived at the dealership, Brett showed me the car and we took it for a test drive. What a fun car to drive! Since I had already been quoted a price, wrapping up the deal took very little time. I would recommend Tomball Ford to all of my friends and family.
Wonderful Time. If your looking to buy a good pre-owned or new Ford than you need to go to Tomball Ford. They have excellent customer service with the friendliest Saleman's you would ever want to meet! I had a wonderful time buying my new F Ford 150
I have never had a more pleasant and professional experience in consumer shopping as I received at the Tomball Ford dealership. The vehicle I had arranged to purchase was waiting for me in the front to take for a test drive. Great Sales Managment. I will be sending my family and friends to visit as well.
Everyone was wonderfull there and was very helpful and caring! Will only buy my new vehicles there from now on!!!
good experience. Tomball Ford was simply the best experience that I have ever had with a dealer, period. From start to finish I knew exactly where I was, what I was getting, and what I would be paying.I have always leased and have had to take great care with dealers because of hidden costs added on at the end. The finance guy did a great job explaining the loan and warranty information.
family car. I purchased a certified, low mileage, Expedition for my wife. She and the kids love it! Now we have enough room to carpool with other families to soccer and plenty of room for their equipment, too.
courteous. The salesperson provided timely and courteous service. He was very flexible and took the time to listen to what I wanted and did his best to answer my questions. He provided great customer service and went above and beyond to help me. If you are in the market for a good deal on a new or used car and want a pleasant experience then go to Tomball Ford.
My First Car.
Tomball Ford went above and beyond to make sure we were satisfied with our vehicle selection. They were very understanding to our needs and made sure we had an enjoyable experience. I would highly recommend Tomball Ford to any one looking to purchase a vehicle
This is the very first car I've ever purchased and the assistance and dedication to help me get into something that I wanted, was outstanding. My salesperson went above and beyond his normal activities to assist me and I am truly appreciative. Thank you for everything
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