Royal Appliance Parts & Svc

k k.

Joined 6 months ago

Bait and switch. They refused to honor the quotation and charged me double including all kinds of add on miscellaneous charges. avoid if you can even if it is for warranty repairs...

Doesn't Recommend

Dallas D.

Joined 11 months ago

They are very overpriced and would rather loose a repeat customer than work with the customer on an inflated bill - $135 labor and travel charge to install a $35 part. They were at my home for about 15 minutes.This company charges way too much and made their last visit to my home. Ex-customer as of yesterday.

Recommends

Joe D.

Joined 1 year ago

ONE OF THE BEST IN THE BUSINESS. I have been using Royal Appliance since 2006 for all my rental properties as well as my own personal home. Have had nothing but the best experience with their services and will continue to use them as long as they are in business. Kudos to Royal Appliance and Staff.

Doesn't Recommend

Texasretired

Joined 4 years ago

Overpriced repair service with liars who work there. I have a Dacor Epicure range so there are 2 repair services in the area who are qualified to work on them. Royal has been on the list for Dacor for many years so I used them. When I called I told them what was wrong with the Dacor and spoke to the parts guy and he told me they have the part and would send it with the repair person. When the guy arrived he told me he did not bring the part but wanted to diagnose it first. I told him that Dacor and the parts person and Royal had already diagnosed it and I was told they would send the part with the repair man. He called and the parts guy denied that he had told me he had the part. I then had to wait another 3 days and got an additional charge in addition to the part that was over $300. Spare yourself aggrevation and call the next one on the list. I will NEVER use this company again. Their prices are at least $100 more in labor than their competitors and I do not trust their work.

Doesn't Recommend

luvmytzus

Joined 8 years ago

Absolutely WORST service ever. I was forced to use these guys because of a warranty. They service Electrolux appliances. Horrible experience. Technicial came out Monday to look at the dryer and washer (not even a year old) and when he left the washer flooded THREE ROOMS in the house. Two days later, they still haven't come back to fix the washer they broke. Horrible horrible service. Go just about anywhere else.

Doesn't Recommend

Capt Scuba

Joined 2 years ago

Expensive. So the story goes,

they were late, No big deal, expected,

they charged 75 just to show up,but I was forewarned by person on phone, changed a $6 part, charged me 21.99 for it, not sure how that is calculated and then I was told that it was a minimum labor charge of $40. hmm on the phone she said parts and labor, and that it was likely $40 an hour, took the guy about 15 min even with me slowing him up by talking to him, but I was not totally dissatisfied even with the $149 bill

they did fix my dryer and they did come to my house to do it, so 149 for a $6 part that I did not know how to fix I guess it was worth it, but if you want cheap call someone else.

Recommends

watchdog2200

Joined 3 years ago

Great Job repairing my refrigerator. These people are the friendliest, most helpful company I've had the pleasure to do business with in a long time. They were so down to earth. Went in to purchase what I thought was an "easy" fix for my fridge. They were willing to sell me the part but showed me on the computer what other problems I "might" run into and because they seemed so sincere and honest I decided to let them send a technician out to repair and sure enough it was more than I could have even imagined. They were on time and very fair in price. I would definitely recommend them and use them again!

Doesn't Recommend

Marke2112

Joined 3 years ago

BEWARE!. Beware of these guys! The repairman did his job but then charged me close to double what was quoted over the phone. Unlike most reputable service companies who charge for LABOR + PARTS, Royal Appliance charges a TRIP FEE + LABOR + PARTS. This was not advertised when I called for a quote on services. Use these people at your own risk. You will easily pay about 35% - 40% more than you should be by using this group. I wish I would have found these reviews on this page before becoming another victim.

Doesn't Recommend

glorybe25

Joined 3 years ago

Rip off. They told me the part I needed was discontinued but offered me a similar part from another similar number. Saying they couldn't guarantee it would work. What am I supposed to do if they are no longer making the parts?? So I order it. We rig the stove top so it works ok. Then a few months later it stops working right so I go on the hunt for the proper part. Accidently called Royal but didn't realize it until I had the guy searching for the part. He said he could get it, no problem....$89. Previous part $115. I was shocked so i took the schematics and receipt down there telling them the lied to me and sold me a wrong part when the REAL part was indeed available. They wouldn't make it right - only offered me to buy another part. So kind of them. I am contacting the BBB.

Doesn't Recommend

Unsatisfied Customer2

Joined 4 years ago

Avoid Royal Appliance Like The Plague. Started almost a month ago- on first visit was told it was one part which was ordered. Part came in and it was the wrong part so they reordered. Came and put in the correct part and it didn't fix it. Ordered another part and came out to my house for the 3rd time and installed the part everything worked- asked me whether I wanted to leave the other un-needed part installed and I said no. They put back the supposedly good part and this burnt out another. Now they are saying that they want to charge me for that as well. Trying to decide whether or not to let them come out and try for a fourth time...

THIS COMPANY EMPLOYS PARTS CHANGERS NOT TECHNICIANS. THEY DO NO TESTING, JUST CHANGE OUT EVERY COMPONENT THEY CAN THINK OF TO CHARGE YOU FOR UNTIL THE APPLIANCE STARTS WORKING AGAIN....

I SHOULD HAVE CHECKED THE BETTER BUSINESS BUREAU FOR A COMPLAINT HISTORY BEFORE DOING BUSINESS WITH THIS COMPANY