Conroe >Suds Lube Ctr
“Terrible customer service!”
Avoid at all costs! Barely vacuumed and chipped the paint on my door of my brand new car - Manager did not care at all. Worst car wash ever!
Worst Car Wash Ever.
I took my car to Suds for a simple car wash on my way to buy groceries. I arrived at 2:01pm according to the receipt they stuck on the window. I watch a guy wipe down my car a little and walk away twice and come back and wipe it down a little more. After he left the third time he never came back. After 10 minutes my son and I walked over to finish cleaning it ourselves like I saw a number of other customers doing. Finally one of the women working there came over to work on the car so my son and i went back and sat down. After one hour of waiting and watching other cars that came in after me leave, I made the mistake of asking to talk to a manager.
I never got his name, but he was a short rude little guy who proceeded to blame me for my car not being cleaned yet, because it was too dirty. He told me he will take care of it, I replied "yes you will". With that the little guy lost it he said "what did you say", I responded with "yes you will". He then informed me I was ugly and fat. He made the person that finally was working on my car to stop and not do anymore and he told me to get off of his property. This guy is such a joke.
He is a scared little man that threaten his customers when they question the service they are paying for. I wasn't asking for a refund or a discount, I just wanted my can finished so i could go to Kroger. I ended up doing the final detail to my last wheel myself and the while he is telling me that is not mine and I can't use it. What is he twelve years old? Finally at 3:22pm we left SUDs, a place I will never go back to even for a free car wash.
What a worthless place with a juvenile owner, at least he told me he owned six of these places and was very successful. Tell your friends its not worth it go anywhere else.
Just one thing after another....
I was very disappointed with my experience at SUDS. I went in to get an oil change, inspection and detail. As soon as I pulled up they approached me about fixing a chip in my windshield. I said sure, go ahead. One stop shop. BIG mistake.
I left my vehicle there all day, and picked it up just before closing. 2 days later I discovered my inspection had not been done, they did not return my insurance card and the glass chip remained untouched. I had been charged for all the services I requested and had already received confirmation of the claim on my insurance for the chip. I called and the manager was very courteous, he told me to bring my receipt and they would correct their mistake. He also threw in an engine cleaning and carpet shampoo. At the time I was pacified despite having to drive around for a week without proof of insurance and an out of date inspection.
A week after they fixed my problems however, I go to turn my windshield wipers on only for my car to throw one wiper completely off the arm. It turns out whomever removed my blades for inspection replaced them backwards and did not clip them in. Now I have a lovely arc scratched into my windshield to match the chip that never seemed to be fixed, despite their assurances that they repaired it. Needless to say, I have expended too much time and effort to ensure the work they promised me complete in one day was actually completed and have too many car troubles to show for it. I do not recommend these people to anyone.
Owner is a THUG- HORRIBLE SERVICE-DAMAGES CARS.
DO NOT SPEND ONE DIME WITH THESE CROOKS.
As the previous poster stated, my experience with this business was horrifying.
The real problem is the "Managing Partner" Mike Baker, who has the appearance and professionalism of a street thug. While I was there, I witnessed him aggressively screaming profanity at a well-dressed, soft spoken senior citizen, who was questioning the oil spilled in her brand new luxury SUV. Mike Baker screamed profanity at her and then continued to follow and harass her as she attempted to get in her vehicle and leave the premises. She was desperately searching for a manager to help her when she was told that this "Mike" is part owner.
I have spent several hundred dollars this year with these crooks before I finally caught on to their dishonesty and crummy service.
EVERY time I have visited, with each one of my different vehicles, they have immediately come over, started scanning the windshield, and identified chips that they offer to fix on site. They offer to make all the calls to your insurance for you, and start a fast talking sales process. The one time I did agree to have a legitimate chip filled, their work was shoddy and ineffective. I later had it completed by a legitimate chip repair service who had to redo Suds' amateur work.
After my most recent experience, I have shared the horrors of this shop with anyone who would listen.
Neighbors described to me the damage done to their vehicles by this shop. Others describe unprofessional treatment at the hands of "Mike Baker", others describe services not performed even after full payment, the list goes on and on.... Everyone I talked to already knew to NEVER use this company and wished they'd had the opportunity to warn me too.
It is unfathomable to me how this company is still in business. Take your car elsewhere for professional, courteous treatment and do not put one dime in these thugs' pockets.
Loyal Customer thrown to the CURB!. The entire experience at Suds was horrifying. I got in my truck to drive it home after a wash and an oil change, and as I started my truck, it immediately stalled. I checked my gages, and my truck was screaming there was NO OIL IN IT. A good half hour later the mechanics were able to figure out they had put oil in the truck, but hadn't connected the sensor back, so no REAL damage to my truck, however I was crying at this point. As that crisis ended, another began. Suds did NOT provide the wash service I paid for. They ran my truck through their automatic wash, then let it sit there and dry in the sun. There were spots and dirt ALL over the truck. They did NOT dress the tires, which was included in the package I purchased. When confronting the manager about it, he was very unprofessional and rude. He was completely unwilling to even discuss. In fact, he wouldn't even acknowledge, his mechanics had done ANYTHING wrong in regards to the oil change. He argued at every speck of dirt, smudge and
The work was shoddy and I'm out $149.. When I arrived, they said it would take about two hours to do the hand wash and wax and the top of the line detail work. I had brought some work to do and told them, "find." In less than 45 minutes they tapped on the window of the waiting area and told me my car was done. I went out to check on it and it still had insects on the grill, the front license plate and the front bumper. The windows were thick with some oily white stuff and the dash had never been cleaned at all. FOR $149??!!!! I asked them to do it over and they refused. I told them I had an American Express card and would call them and they would not make me pay it until they investigated. They took my keys, refused to give them to me, and called a "boss man" who drove up in a black pickup truck with an older man. The older man looked at the job and tried to convince the younger 'boss' to redo it, but he refused. I told him that I was going to call American Express. He then called the police! The police came and began telling me I had to pay them in cash! I refused! I had already PAID with the American Express card -- all I wanted was the $149 detail job I had already paid for. The office looked at the car and yes, it was a shoddy job. He said he would try to get them to do it over. But they didn't. They just rubbed it right there in the lot for about 30 seconds with some dirty rags. The office told me that if I called American Express, he would arrest me and then took my license number! After I left, I called American Express and they told me to go to the Police Station, hand them my card and put them on the line so they could explain. To make it short, the detail was never done properly, the officer was in error, and I'm out $149!
Terrible customer service!!. My daughter had her oil changed there on 9/29/07. On 10/18 she was going down the road and the oil light came on. When I went to check it out there was no oil filter on the car. All the oil had leaked out. No damage to underside of car so the oil filter had to fall off on it's own. When I called they immediately went on the defensive and said it could not possibly be their fault. All he offered to do was look at the car if I brought it in. They would not pay for a wrecker to get it there. If I had taken it there, whats to look at? I had to put a new oil filter and oil in it. Bottom line is they claimed no responsibility for what happened. You decide if you would want to take your car here or not.
Voted Best carwash in montgomery by the readers of the Conroe Courier six years in a row.
Had my car serviced oil change,and detailed last sunday at SUDS CARWASH in Conroe.The carwash personnel was greeter friendly,not to mention i came in on a Sunday and they had free donuts,kolaches,popcorn,and coffee.after getting my car back it was to a surprize that the windows were very clean ,and had an excellent vacum they even got in between my seatsand even cleaned under the two baby seats i had in the car.Most carwashes don't do that,and the car smelled great.I had such a great carwash i talked to almost everyone there i just had to write a recomendation to anybody out there who needs their vehicle serviced Suds is the place to be
A CLEAN CAR
Worst Car Wash in Conroe.
Avoid this poor excuss for a car wash. The owner does not care about customer service.
Someone please open a car wash and put this place out of business.
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