14019 SW Fwy Ste 401, Sugar Land, TX | Directions 7747829.625178 -95.595634
Bad experience – I had a bad experience with this salon. I had a bad haircut that was pretty much the exact opposite of what I requested. I understand this can happen, but when I spoke to the owner to request a refund, she refused. She stated that since I did not give her a chance to fix the problem, and since I used a groupon, she could not refund what I paid. I had already told the stylist that I didn't like the cut, which he did nothing about because he needed to get on to the next client. I also called the salon later that day to discuss having the cut fixed, but a manager was not in. So I had my hair fixed at another salon later that day - who, by the way, agreed that the haircut didn't look good. The next day, I called Salon Gity and reached the owner to discuss getting a refund, and this is when she refused. How about refunding the whopping $30 to a customer who clearly had a bad cut rather than accusing them of not giving the salon a chance to fix it? It would be different if I had gone straight to another salon without 1) telling the stylist that I wasn't pleased with the cut or 2) calling to discuss with a manager. Let's work on customer service if you want to keep your business running! By the way, Groupon very willingly refunded the $30 that the salon wouldn't refund when I explained what happened. The salon then offered to give me styling products in leiu of a refund, but I needed to bring in a receipt, which I was not given.
I see a few other reviews related to poor customer service when clients weren't satisfied so it doesn't look like I'm alone in feeling this way!
ASK FOR TRUNG!!!! – I've been so particular about who cuts and who touches my hair. It was my first time going to Gity's Salon and was very nervous but I set an appointment with Trung. He helped me out with his knowledge and made me laugh and feel very comfortable. I told him "I trust you!". He colored my hair and cut it just how I wanted it to be. So once he was done with my hair, I WAS VERY SATISFIED!! The prices there were very reasonable and they let me leave their salon with a HUGE SMILE on my face! I RECOMMEND TRUNG!!!
Great service! – This was the first time visiting Salon Gity, it was a great experience! Trung was super patient answering all of my questions. He did a great job on my daughter's hairstyle, teaching her the best way to keep her hair healthy and how to minimize styling time.
Prices were very reasonable, and the ambiance was calm, unlike other salons I've visited. I'll definitely be visiting again, next time with my other daughter.
More than Satisfied Guest! – Marivic took it to the next level!!!
I came in to Salon Gity and told Marivic that I wanted Highlights, color and a haircut. I wasn't too sure what look i was going for. She took me to her station to examine my hair and even my face feature. She let me know what would look good and what wouldnt work with the shape of my face. I am more than happy with the turn out. She also gave me the look that would work with my busy schedule. Fun, sassy but also low maintenance. I made my next appointment and cannot wait to see what she will do next!
Only place I'll ever go for my hair treatment – I have been doing Japanese Straightening for years.
I have coarse hair because I am mixed (White/Black).
I cannot live without it (I get the treatment done about every 5 months), it cuts my morning routine time in half and William Chow is the only person that I trust to do anything to my hair.
It is a long process, but once I am there I know that when I leave, my hair is like a new one, very soft, smooth and beautiful hair cut.
Love it, absolutely recommend the treatment, worth every penny and the time
I didn't expect much, but was really impressed! – I went to this salon because it was close to my job and had good reviews. Marivic was my hair cutter. I told her that I'm not picky and to have fun, cut the split ends, and keep the length. She gave me long layers and even took time to style it. My husband loved it, and I did too!! I'll definitely be back to see Marivic.
best hair salon ever! – i went there for a hair cut and highlight, and i loved it!!! Trung did an amazing job and it was a very pleasant visit. You also will get a 20% discount for first time, and a free hair cut for referring 3 friends!!! how awesome is that!!
Brides - ask for Marivic! – Brides want everything to be perfect on their wedding day and the key is really finding the perfect vendors - especially the ones that make them look their best! Marivic did that and more - I had a vague idea of how I wanted to look on my wedding day, but she took it to the next level and made my hair look better than I imagined it would!
Marivic truly understands personal style and did her best to make sure I was happy. She offered suggestions and ideas while still listening to what I wanted and was comfortable with - I had been to a few bridal trials and noticed that so often hairstylists get caught up in their own visions and fail to listen to their clients! Not Marivic - she is truly invested in her client's satisfaction!
We tried updo's and half up styles, experimented with extensions and finally decided on two hairstyles (one for the ceremony and one for the reception). The day of, I couldn't have imagined my hair looking better - even in the humidity, my hair looked perfect!
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