Swan's Cleaners

08/17/09

Lost my clothes and refused to do anything about it

by consultant2828 at Citysearch

I left clothes for dry clean at that place twice because it is in very close proximity to my residence. The first time was ok although the fake servility of the owner didn't strike a good chord with me; the second time I left two pairs of pants that their staff lost, probably giving them to another customer. The first time I tried to reclaim them, I couldn't get past the lady working there who suddenly "forgot" English. When I went again, the owner happened to be there, and assured me he would find my lost pairs of pants -- he never called back, in more than a month and a half. On issues of monetary compensation he was mute. One of the pairs was part of a suit, so the jacket is now worthless due to the specific design -- and on top of everything, he had the insolence to give me "his precious piece of advice" that I shouldn't hand for dry clean parts of suits separately. Well maybe I shouldn't, but I am certainly not using again the services of a place that somehow got voted as the best dry clean on Citysearch?!

• Pros: Not sure
• Cons: Sloppy service

06/08/09

There's a reason for the negative feedback...Van Pham

by jiaoli at Citysearch

I actually began using Swan's Cleaner based on a positive recommendation from a good friend. My first two visits were pretty simple and uneventful; drop off my clothes, pick them up, pay and leave.

That ended on visit #3 when I found a large stain on one ot the white shirts that I had dropped off for cleaning without a stain on it. When I brought this to the attention of the owner, Van Pham, he said that the stain must have been there when I dropped it off. That's not true, but it was hot and he wasn't going to budge, so I decided to let it go. My mistake was coming back a 4th time. This time I was missing two shirts, but had two shirts belonging to someone else (with their last name on the hem). I brought it to Van Pham's attention and I guess he remembered me from visit #3. He asked if I thought he was stupid, that's he's been in this business for more than ten years and he doesn't make mistakes like this. I told him that I live alone, only have a few dress shirts...none of which have the name Williams on the hem...and that there's clearly been a mistake of some sort. Van Pham flew into a rage and told me that's he's tired of black people coming into his business trying to scam him. I left with my shirts...two of Mr. William's shirts...and my simmering sensibility. After all, the big mistake of coming back a 4th time was my own.

• Cons: Progessively...the worst service ever!

05/07/09

This place is amazing - ignore the few horrible reviews!

by allisonarlo at Citysearch

I always find the customer service here is great. I've been going to Swans once a week now for about three years and we dry clean A LOT of clothes. They've never lost one article of clothing, damaged anyhing, etc. I don't even worry bringing designer clothes here. You can also bring in minor alternations like buttons, hems, etc. I think this place is incredible and even though we've moved across town I still make the drive to use Swan's - forgot the reviews from the one-timers. I've been coming here one a week for three years and have had a wonderful experience every time - that's good statistics!

• Pros: Amazing customer service
• Cons: Some dry cleaners are cheaper - but you get what you pay for