Reiner's Fine Jewelry

12/09/09

Best jeweler in town

by CourtneySC at Citysearch

I read reviews on CitySearch all the time, but have never been compelled to write a review..until now! My fiance and I bought a custom engagement ring from Reiners and were absolutely blown away with their customer service, professionalism, and the quality of our ring.

We visited several big (well-known) jewelers around Houston, and while we found beautiful displays of popular jewelry lines (Tacori, Ritani, etc), nothing in any of them made us stay longer than a few minutes. We knew we wanted to create a custom-designed ring, and the moment we walked into Reiners and began talking with Steven, we knew we'd found the right place.

We were able to draw and design our ring down to the very last detail, and the Reiners designer created a very detailed "wax" version of it that we were able to come look at - to make sure the ring/design was exactly how we wanted it (before production.) When the finished product was ready, we were blown away with the quality, craftsmanship, and beauty of the ring. It was EXACTLY what we designed, and knowing there wasn't another ring like it anywhere was such a cool feeling.

I would recommend Reiners to anyone, and hope that this review sends you their way. You will not be disappointed!

• Pros: Personal attention, amazing quality of work
• Cons: None

11/19/09

Excellent selection and service

by The Wagners at Citysearch

We are so pleased to find a jewelry store like Reiners in Texas. They are so professional and friendly. They are able to accomodate your wants and needs for any type of jewelry and diamonds you are looking for. We gladly drive 3 hours from home to shop here. We know we are guarenteed quality and the service of people that go above and beyond to find or make the perfect piece of jewelry.

• Pros: Best selection of diamonds and custom jewelry

09/17/09

Rip Off on Service

by jamscott at Citysearch

I bent a prong on my diamond setting but was new to Houston and didn't know where to take my ring. So I checked out places on line, saw Reiner's had good ratings and a convenient location, so I went to them first. They were very friendly and knowledgeable, but quoted me $200 to fix my ring and that I'd have to leave it overnight. I believe they were including re-rodium fees in that, since my band is white gold, but I still thought it sounded very high. So i walked away and went to another place, Galaxie jewelers, who fixed my ring right there on the spot for free and cleaned my ring to where it looked brand new. They said my ring had no need to be re-rodiumed yet, that it just needed a thorough cleaning. I'm so glad I didn't just leave me ring at Reiner's. They may be a good place to buy, I wouldn't know, but from being almost ripped off $200 bucks, I'll never go here again or send anyone I know to them. BEWARE!

• Pros: AGA certified, friendly
• Cons: over charge for service