Paulie's Restaurant

05/16/11

Food good, Owner is out of control

by MoBetta

I am visiting here from Chicago. My cousin frequents Paulie's because of their food. She wanted to take me there to experience it. The experience was HORRIBLE. They first almost over charged us by $10.00. Our meal was $25.87 and the cashier rung it up for over $35.00. But we caught the error, stuff happens. While we were waiting for our food, I wanted to order a latte. Since they didn't have soy milk, the waitress suggested an Americano (double). I decided I only wanted to pay for one shot of Americano. She was rude when I changed it--before she prepared it-- and she serve me a regular coffee. I was taken aback more from her rudeness and asked to speak to the manager. As I was explaining my concern to him (actual owner), he literally cut me off and said "if you don't like how we serve coffee, don't order it." WOW. I was shocked. I decided, if this is how he was going to handle me (as a customer), I don't want to eat his food! I took my order back and asked for my refund and kindly told him why. His response was to the "coffee girl" refund her the money, Jesus Christ! She figured out how much it was and threw it on the counter. A customer witnessed it and told me that she comes there often and told the waitress she was rude. The owner came over and told me to "get out and never come back and...he put his hands on me. I told him to take his hand off of me. He threatened to call the police and I invited him to. That was the worse experience I've ever encounted! His food may be good, but even if he didn't ask me to come back, I wouldn't have. There are some instances where service isn't so great or rather bad and you think to yourself, I'm not coming back or using those services again. But after a while you give it another shot, just to give the business another chance and the benefit of the doubt. Usually, it's much better. Paulie's, on the other hand is a place where good service would be sporadic! If you eat there, you would may enjoy your food, but good luck with the service! I don't know about you, but there are hundreds of places where food is very good and many of those have great service. Food doesn't taste good when service is distasteful!

05/07/11

Delicious

by HoustonGal2396

To keep it short, BEST MEDITERRANEAN PASTA SALAD EVER!

11/18/10

Yummmmmmm

by dannon99

Went here with a friend, and the place is super cute, the staff is nice, and the food all in all amazing! -YUM! LOVE the chocolate cake.The gnocci..they should have it as a side dish and not just with the steak.

05/25/10

Paulie's

by UK098

not that great, overrated and last but not least, bad service

sour employees

• Pros: good location
• Cons: service

05/15/09

Yummy!

by good2bme

A favorite hangout for Lanier moms!

Hands down the best grilled chicken anywhere! add it to the big salad, cesar or any pasta - you will be so glad you did! today was my first time to try the grilled salmon - i am not a big fish eater...honestly - it was delicious - i look forward to enjoying it again! also love the grilled veggies (with chicken added of course!)

I highly recommend the adorable shortbread cookies - if you look at their website you will see the vast array of cookies available to order - i just picked up 2 dozen of the cupcakes for a birthday party - everyone LOVED them!

The staff is very friendly - tables get bussed straight away and are ready for the next lucky diner!

Now if they only served breakfast too!

Hope you enjoy Paulie's as much as i do!

• Pros: Delicious healthy food
• Cons: parking - but it is westheimer what else would you expect