My entree was a hot mess!.
Pappasito's Cantina has been a favorite for years but the last time we dined there the service was so slow that my husband had to beg the hostess for chips. We love the table side guacamole as always but my entree was covered in gross yellow melted cheese. It was sloppy and badly presented with rice spilling over the side. Not sure if I will go back.
While having dinner our rental car was broken into! Our suitcase was stolen. According to police and an employee, it is not the first time. Beware! There is no security. The restaurant was less than helpful and literally told me, "Houston is a big city and these things happen". Don't let it happen to you by not going there!
A waiter recommended this place to me which is usually a good sign. My family and I were not disappointed. We were immediately seated. The service was very quick and polite. Once we were served the food was terrific.
If you are looking for a quite place for you and your significant other, go somewhere else. If you want quality mexican food with great service this is the place to be.
The Fajitas are great!!! The service there is good, but not excellent. I think the marg's are a little over priced, but over all it is a good place to go and enjoy some very good fajitas and company!
Not the greatest host staff ever, but it'll do... The atmosphere is very nice, the bar drinks are well done, the food is good, however the guacamole was a bit fermented, I hated the jalopeno juice in it. I had quails, and they were exceptionally GREAT. Best quail I had anywhere.
GREAT Customer Service!.
We've eaten at this location a couple times and the food is great, as expected. But what really made me happy was the experience we had when ordering takeout. We ordered two salads, and my boyfriend drove over, picked them up, and returned home. We discovered that neither of our salad dressings had been included (and when all you order is salad, this is a pretty big oversight). We called and explained the situation, expecting to be given a small discount or a free dessert on our next visit. The manager, I think her name was Holly, actually voided the credit card payment and gave us our meal for free. Totally unexpected, and we felt the situation had been more than rectified. Now *that* is how you manage a restaurant! We went from swearing them off forever to liking them even more than before.
So, my partner and i always like to go eat at mexican restaurants. we went to this one last week and ordered the pappasitos grill, awesome! we also had the cevice', it was very fresh and tasted great as well! great happy hour specials too!