| ambiance |
75.0% positive |
- “
The wait staff and atmosphere is great. ”
- “
dined at the Kirby location recently towards the end of the night & the staff was rude and the manager was absolutely impolite and unaccommodating. ”
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good steaks and salads, loved the atmosphere and the waiters prompt and curtious. ”
- “
Atmosphere was romantic he felt he as underdressed. ”
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| drinks |
85.71000099182129% positive |
- “
I've always gotten great service at the bar; the wines by the glass are run-of-the-mill, but drinkable nonetheless. ”
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have been into several houston's locations and all of them are really nice and clean, the staff is always friendly and the food is always great, sometimes is more than one hour waiting time but you can enjoy a drink at the bar meanwhile. ”
- “
While the wait can be annoying, I find that going to the bar and having a drink makes always makes the wait more bearable. ”
- “
The filet mignon I had was exquisite, as well as my boyfriend's seared tuna, the fries were the best I've had & the wine. ”
- “
When we arrived, the wait was now 45 minutes, so we sat at the bar & had very good drinks (and service) there. ”
- “
The bar is another cool spot. ”
- “
Really nice food and drink, the fries are simply unbeatable to my taste, and if you go there it is ABSOLUTLY NECESSARY TO HAVE THE CHICAGO STYLE SPINICH DIP! ”
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| food quality |
75.0% positive |
- “
The service is appalling, and the food atrocious and over-priced. ”
- “
The food here is good. ”
- “
The grilled chicken salad is excellent! ”
- “
Saturday (only) they serve "Firehouse Chili " it is excellent garnished with fresh grated american cheese and onions if you like. ”
- “
However, I do it grudgingly, as I fervently resent this restaurant chain, delicious as it may be. ”
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But the food in Houston is so bad, I find myself at Houston's a fair amount (although I try to go at off-peak times). ”
- “
The food(rotessirie chicken) was GREAT my boyfriend was licking his fingers. ”
- “
Order some chicken tenders (which aren't on the menu) and they come with fries. ”
- “
The filet mignon I had was exquisite, as well as my boyfriend's seared tuna, the fries were the best I've had & the wine. ”
- “
Really nice food and drink, the fries are simply unbeatable to my taste, and if you go there it is ABSOLUTLY NECESSARY TO HAVE THE CHICAGO STYLE SPINICH DIP! ”
- “
have been into several houston's locations and all of them are really nice and clean, the staff is always friendly and the food is always great, sometimes is more than one hour waiting time but you can enjoy a drink at the bar meanwhile. ”
- “
The Hamburger was great, but the french fries - All I can say is "WOW! ”
- “
don't think ribs, burgers, and chicken fingers deserve a snooty staff and a "Proper Attire Required" sign on the front door. ”
- “
The food is wonderful, the selection and service is outstanding and this place has one of the best bars in town. ”
- “
Although the food is good, the snooty service doesn't make it worth your while (and money). ”
- “
Fries are my all time favorite food and next to homemade, these are the best. ”
- “
The ribeye which was $29 was okay the swordfish which was also $29 was fresh out of the can and overcooked. ”
- “
customer service is excellent - The food is outstanding in taste and presentation. ”
- “
Always the best burger in town. ”
- “
After all, why should they make good service and food their top priority when they can just alienate their customers instead? ”
- “
Besides being overpriced, the chicken was dry, my club sandwich had the most nauseating cheese on it along with a horrid portion of 'skillet beans.' ”
- “
ribeye/steak. Was quite amazingly some of the best steak, but now, the serving size is bout 2/3 or 1/2 of what it was. ”
- “
Anyways, I think the food here is awesome. ”
- “
It was the best chopped meat patty I've ever had and the worst price I've ever paid for one. ”
- “
The best blue cheese salad in town. ”
- “
This place serves delicious burgers, chicken sandwiches, sides (in the fall, at least), and has the best veggie burger I've ever eaten. ”
- “
Snooty hostess, poor selection on the menu, no complimentary bread, no ice in water, cannot phone in "to go" orders. ”
- “
The food is good, but everything else about the restaurant SUCKS! ”
- “
great food, great service ”
- “
can't explain its popularity, although at one time Houstn' served the best fast casual food in the city. ”
- “
good steaks and salads, loved the atmosphere and the waiters prompt and curtious. ”
- “
If you end up going, be prepared for a delicious meal after having to deal with the worst hostess in town. ”
- “
The food is always perfect! ”
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french fries are very good, as noted by the numerous awards. ”
- “
The food was less than mediocre; of the 5 items they have on their pathetic menu they couldn't even get ONE right. ”
- “
must say although I enjoyed the food, it is a little expensive for the portions you receive, their entree's come with one side and no soup or salad. ”
- “
Horrible food was trumped by atrocious service ”
- “
know how theyve tasted before and today's steak is quite dreadfully awful in comparison. ”
- “
The food is outstanding and the service is above average. ”
- “
Houston's has always prepared good, quality food on a consistent basis. ”
|
| menu variety |
60.0% positive |
- “
The food was less than mediocre; of the 5 items they have on their pathetic menu they couldn't even get ONE right. ”
- “
You can always order your old favorites if it's no longer on the menu, simply ask. ”
- “
Order some chicken tenders (which aren't on the menu) and they come with fries. ”
- “
Snooty hostess, poor selection on the menu, no complimentary bread, no ice in water, cannot phone in "to go" orders. ”
- “
The food is wonderful, the selection and service is outstanding and this place has one of the best bars in town. ”
|
| overall |
100.0% positive |
- “
My favorite restaurant in town! ”
- “
actually probably my favorite chain restaurant in town. ”
- “
We then had to drive way across town to eat at another favorite restaurant. ”
|
| return potential |
0.0% positive |
- “
The unwillingness to be of help in a service industry is unacceptable in my opinion and having experienced this at Houston's restauraunt twice now, I will never return. ”
|
| service |
62.5% positive |
- “
Horrible food was trumped by atrocious service ”
- “
This was the only time I could say that our waiter was very pleasant and we never had to wait for anything. ”
- “
great food, great service ”
- “
Rude people, but seared tuna and ribs tastes good. ”
- “
good steaks and salads, loved the atmosphere and the waiters prompt and curtious. ”
- “
When we arrived, the wait was now 45 minutes, so we sat at the bar & had very good drinks (and service) there. ”
- “
don't think ribs, burgers, and chicken fingers deserve a snooty staff and a "Proper Attire Required" sign on the front door. ”
- “
And the waitstaff can be rude (althouh often, they're nice). ”
- “
Our waiter was friendly, but that wasn't enough to save the night. ”
- “
If you end up going, be prepared for a delicious meal after having to deal with the worst hostess in town. ”
- “
With few exceptions, the service has been consistently good over the years. ”
- “
After all, why should they make good service and food their top priority when they can just alienate their customers instead? ”
- “
I've always gotten great service at the bar; the wines by the glass are run-of-the-mill, but drinkable nonetheless. ”
- “
but, the hostess is very rude. ”
- “
The service is appalling, and the food atrocious and over-priced. ”
- “
have been into several houston's locations and all of them are really nice and clean, the staff is always friendly and the food is always great, sometimes is more than one hour waiting time but you can enjoy a drink at the bar meanwhile. ”
- “
The food is outstanding and the service is above average. ”
- “
Snooty hostess, poor selection on the menu, no complimentary bread, no ice in water, cannot phone in "to go" orders. ”
- “
can't believe this place was full of people. ”
- “
The food is wonderful, the selection and service is outstanding and this place has one of the best bars in town. ”
- “
The wait staff and atmosphere is great. ”
- “
dined at the Kirby location recently towards the end of the night & the staff was rude and the manager was absolutely impolite and unaccommodating. ”
- “
Absolutely horrible service. ”
- “
Although the food is good, the snooty service doesn't make it worth your while (and money). ”
- “
customer service is excellent - The food is outstanding in taste and presentation. ”
- “
asked the server to describe the spinach dip her response " it's really good" duh really? ”
- “
The unwillingness to be of help in a service industry is unacceptable in my opinion and having experienced this at Houston's restauraunt twice now, I will never return. ”
- “
The waitress was very friendly. ”
|
| value |
44.43999767303467% positive |
- “
It was the best chopped meat patty I've ever had and the worst price I've ever paid for one. ”
- “
must say although I enjoyed the food, it is a little expensive for the portions you receive, their entree's come with one side and no soup or salad. ”
- “
Although the food is good, the snooty service doesn't make it worth your while (and money). ”
- “
I'm sorry but if going to spend money on a overpriced place I'll keep going to Pappas. ”
- “
Besides being overpriced, the chicken was dry, my club sandwich had the most nauseating cheese on it along with a horrid portion of 'skillet beans.' ”
- “
The $13 price left a bad taste in my mouth. ”
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They charged me the full price of a hamburger. ”
- “
highly recommend fine dining at a great price! ”
- “
Steaks - Burgers and Salads are great and exceptional portions. ”
|
| wait time |
50.0% positive |
- “
Not only were we told that they do not accept reservations, which is ridiculous enough as it is, but then we were told that they could not accommodate a party of 9 on a slow Monday night. ”
- “
When we arrived, the wait was now 45 minutes, so we sat at the bar & had very good drinks (and service) there. ”
|
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