Babies R Us

08/07/11

Worst customer service ever!!

by Dantheman41

Ok so I have 2 little girls about to start school and I wanted to buy them desks to do schoolwork etc. I go online to check out what toys r us has and find the perfect desk for them called Step2 Deluxe Art Master Desk with Chair.looks perfect so I call the store to see if they have 2 in stock & got put on hold for I kid you not 1/2 hr. got frustrated called back and the phone rang for another 1/2 hr. So I drive up there to see if they have any found 2 tickets by the desk I wanted grabbed them went to the register to be shuffled to the "help desk" (yea right) the girl there tells me they dont have any in back so I ask if they have any on the floor she is like "did you see any?" I said no I always thought if you had the tickets you had the item so I go back to where i got the tickets looked up saw one in a box and one as a display i ask if they will part with the display and they refused so if you are looking to make your child happy or get customer service dont go here.

02/21/05

babiesrus

by lcorabrack

the store has every thing you need from safety items to clothes and furniture. i love the bargains on clothes they have a wide assortment and great mark downs that are in season.

• Pros: assortment, brand names items, quality
• Cons: location, not enough stores, too busy