Garden Ridge Corp

Doesn't Recommend

Tmcadoo

Joined 2 years ago

Rude and unprofessional staff. My experience with Garden Ridge in the past has been without incident, as long as you make a purchase, and never return or question the price, etc you will be fine.

In December 2010 I attempted to purchase some marked down pictures. They were on a clearance rack with a red mark through the original price and the sign posted indicated an additional % off.

Once I approached the register, the picture rang up at regular price. The cashier refused to look into the discrepancy and said it was an error. I informed her of the stack of 20 or so pictures and she stated they were all mistakes. I asked for a Manager and the cashier informed me she was the Manager. So in turn, I asked for the Store Manager. She points to a gentlemen who was standing a few feet away. I explained the price discrepancy, he said they were placed in the wrong area (with red lines), snatched them from me, added them to his cart and walked away.

The "store" manager never looked into my claim, or even gave me more than 3 seconds of his time. I asked the cashier/Manager for compnay information in order to file a formal complaint and she hands me a tiny piece of paper with an email address typed on it.

I am not exaggerating but I felt as though I had been acosted. I walked away from all the merchandise and the store, never to look back, except for now by sharing my story.