08/16/09

average or less

by dac1966

We have bought from Gallery in the past and then, his prices were a lot more competitive. This time we were only going to compare the prices with what we'd seen at another store. I did not realize that when you make a purchase, you get what everyone else has sat on out in the showroom, I thought you got a brand new item from the warehouse like we would have from the other store. Theirs may have been a couple of hundred more, but brand new, not as is. I'm disappointed.

Have to agree that the sales people are very smothering. When we say we're just looking, let us have some room to do just that. Then when we find something we like, we'll let you know and let you help.

11/20/08

Great Customer Service

by HoustonPi

I purchased a lower end Toshiba LCD tv a few months back. It was right before hurricane Ike made landfall here in Houston as a matter of fact. Gallery has a 15 day return policy, and I didn't start having trouble with that TV until about 20 days after the purchase. After the hurricane came, my TV troubles were placed on the back burner for another few weeks. After about 2 months from the time of purchase, I began noticing bad picture quality, and trouble with the unit powering on. I called GF and was told I had to take this up with Toshiba. I emailed back and spoke with Adan, the customer service manager. I explained that due to uncontrollable circumstances, I was not able to get back to the store in the 15 days, and I would like to upgrade the TV to a better model.

Adan allowed me to bring in the faulty TV and exchange it towards a better model. I stayed with Toshiba, but got the better one they sold. I am happy with this TV, and because of GF's outstanding customer service, I will return and have no problem referring them to others.

Thanks Adan, and GF.

06/01/08

Crowded, hot place.

by natalie720

If you like being stampeded by salesman, this is your place. And they trail you like a dog. I think the prices are higher than other furniture stores. (Fingers, Star) It all comes across as a huge flea market. It was so hot in that building (in June) they must be trying to save on electricity. I expected more, from watching the commercials, So needless to say I was disappointed. Wont be stopping back in.

• Pros: None
• Cons: Crowded, noisy, hot.