Arena Theatre

02/10/11

Horrible customer service, and Horrible organization!

by carmen_pmr1

I paid $303 for two tickets to Legacy FIghts, and when I got there they could not find my tickets even after I showed them my receipt from the web site that i purchased them on... they made me purchase 2 more seats another $155! and no one will answer the phone, and I want my money back! The online company delivered them and even show them being scanned in at 7:25!

I don't even think the Arena Theater deserves 1 star could there be a negative star?

05/18/10

This is the worst venue I have ever been to

by laracuente2010

This message is mainly for the owner, since your staff refuses to allow me to contact you regarding the poor service I received on May 16th. I was really looking forward to the Al Green concert and paid $170 for 2 tickets to sit in the 2nd row. When the concert began, the stage rotated around until it got to our section and then it turned in the other direction. He never faced us once! When i called to complain, your employee, Cynthia, took my information and said that she would speak to the owner and call me back in 30 minutes. She never returned my call. I called the next day and spoke to Celia, who told me there is nothing that she can do, and has no way of escalating to the owner. I find it hard to believe the owner of a company would allow this type of customer service.

This will be the last time I ever purchase tickets for the Arena Theater. I work too hard to just throw my money away. The sad part is that Al Green rarely comes to Houston, so that may have been my last opportunity.

• Pros: None
• Cons: stage rotation was never balanced, poor customer service

04/06/09

AWESOME!!!!!

by falldust

I JUST SAW FOREIGNER PERFORM THIS WEEKEND AND LET ME TELL YOU IT WAS THE MOST WONDERFUL CONCERT I HAVE EVER ATTENDED. THIS WAS MY FIRST TIME TO ATTEND THE ARENA THEATRE AND IT IS AWESOME! I WILL DEFINATELY BE BACK (HOPEFULLY 4 SOME MORE GREAT ROCK) THE ARENA SEATING IS PERFECT --NOT A BAD SEAT IN THE HOUSE. WE WERE ON THE 6TH ROW AND COULD WALK DOWN TO THE STAGE FOR SOME AWESOME PHOTOS! WONDERFUL

• Pros: EXCELLANT SEATING
• Cons: WARM...NEEDED TO BE COOLER A/C

05/26/08

Hot Customer

by 38391

I went to the Jaheim concert on saturday May 24th it took an hour to get in to the theatre and I knew there was a problem then because the doors were open and it was hot in the hallways. When we finally entered the theatre there was about an hour wait for drinks and food. During the concert it was very hot and I thought it would pass, but to my dismay it did not. I was sweating through my clothes, which is unacceptable for indoror event. I'm not sure thatI will ever return to this arena again especially if this problem is not solved. I think you should offer some kind of compensation to patrons attending this event. Jaheim as a performer was very good, but I'm sure he was experiencing some of the same discomfort as those attending the concert being under all the lights.

• Pros: performance was great
• Cons: was very very very hot

03/17/08

I sung with Ms. Patti LaBelle

by Justsinging2005

Wow, is all I can say. What an experience. My first time going to the Arena I was so pleased. The seats were comfortable and you could enjoy the whole show. I believe the only thing needs to be fixed is the website. I missed the opprotunity to capture my performance with Ms. Patti because I did not bring my camrea. I didn't know and couldn't find out if I could bring it in or not. But over all it was the BEST. I GOT TO SING WITH PATTI LABELLE YESSSSSSSSSSSSSSSSSS