Houston >Auto Dealers > R & M Auto Stop Inc
9731 Southwest Fwy, Houston, TX | Directions 7707429.669040 -95.549553
Neighborhoods: Westwood, Westside
If you got a car and wern't ripped off it was pure luck!!!! – I went to R&M last week after seeing the ad in the greensheet for 299 down I called and talked to a woman who wasn't even there when I got there and the salesman acted like he didnt even know who I was talking about when I gave him her name that shouldve been a sign for me to leave right there he took me to the side with the oldest used cars available he told me I would have to put down 1500 for a 2002 Monte Carlo with 124,000 miles on it!!! I was skeptical but I really needed a car so I gave him 400 dollars just to hold the car for me when I came back later that day after talking with someone else and reading reviews I decided not to buy the car he told me I would have to wait 72 hrs to get my own money back because they couldn't open the safe Do you believe that!!!! This was last friday I called them today and the guy who filed my refund information wasn't even there and they kept putting me on hold and transferring me and then told me to call back tomorrow!!!! I called the other R&M location and talked to someone in accounting she was rude and told me that she can't give a refund unless they give her my refund request!!! I don't even have the car never drove it off the lot and I'm still out of 400 dollars!!! I'm still working on trying to get my money they don't know who they're f***ing with Please don't go there!!! You might get a car and not have any problems but its a big Gamble Don't Do It
Company May Be Crumbling – I purchased a car from R & M Stop back in '05 with this company with a whole different crew of workers and he was great. The car runs great, I've only needed a water pump and fuel pump in the last 5 years. I have driven well over 120,000 miles on this car and have almost 185K miles on my '02.
The only drawback was, that I had to thoroughly read my contract before signing. I saw where they were charging for items that weren't even on the car (i.e. sunroof, factory CD player, etc). When I pointed this out to them, they deducted that price from the contract. We ended up knocking almost $1000 off.
I am in the market for another car, not to get rid of the one I purchased from them because it runs great STILL., but after reading the current reviews and personally going there, it seems this company is going downhill since I've been there, and I may be looking into new dealerships since they are hurting for business due to the economic downturn.
Reality of this business – Listen folks...Here's the reality of this company...some people like them cause yeah we do put people in vehicles that cant buy anywhere else....drawback...you go through so many headaches with it not to mention most the vehicles are wrecked. Also just because you are contracted and put in a vehicle does not mean its final...they can back out the deal...take the car back and keep your down payment...thats why they advertise 299 down...if they put 20 people in vehicles then take it back the next day thats a lot of money they keep from you customers. Before you buy a vehicle just do your education and know that if peck in the dirt with the chickens you will get burned.
This Place isnt as bad as people say – To all of the people who wrote bad things about this place, how is your credit? If it is good why go to a preowned car lot?
I myself have bad credit and they helped me out greatly.
I had 500 down and the sales staff did everything possible to help me out. They asked for a co-signer and when i told them that i didnt have one, they found a buyer for the loan. the interest is high but thats all they could do. also when they ask for a co-signer they are trying to get the lowest possible interest rate for you so the payments wont be astronomical. So please peoplo if you are needing a car, these people here are there to try to get it for you. Also they went to the auction to find me a car and now im happy to say i am a proun owner of a 2006 Dodge Neon SRT-4. Thanks R&M Auto Stop!!!
WOWW!!! – First I would like to say thank you to all of the people that wrote reviews to expose this business for what it is. Second I would like to address the "Salesperson" who responded to all the wonderful people who where taken advantage of by this business, you just proved what type of business you are running by coming on here and responding negitively to all the consumers on this page. I am in the market of buying a car new or used, and read the reviews, at a certain point I was willing to overlook the responses, but when I got to your comment...it floored me! How dare you take it upon yourself to talk bad about anyone on this thread, and you are supposed to be representing your company?? So thank you for helping expose the crooks that you are, and maybe you will think about your actions next time you want to talk bad about some one, or maybe just look in the mirror, oh, I bet you cant even do that!
to everyone on this stupid list like the last person that wrote on 11/18/2008 – To start the lady on the last review i remember you yes i was the sales person on that deal and to be honest how do you expect to get a 4th car under your name when the last three you have had have all been repos?? i mean come on lady you never payed anyone in your life and your credit score was THE WORST I HAVE SEEN!!! and your husbands wasnt any better either .. and then you dare say we were rude to you when you left the dealership screaming and cursing ok but yea we are the rude ones. and one more out of all our customers that do get cars from us the reason you dont see them on here is cuz they dont go around looking for a place to start writing bad reviews about a place that could not get you financed because you have bad credit ok!!! as far as our manager he even offered you a ride home and gas money and what did you do curse him out and come up to my face and said" ILL be the next one to write a bad review about you" ohh yea i forgot to mention you looked like a moron bringing in these reviews when you came to try and purchase a car
DON'T EVEN WASTE YOUR TIME !!!!!! RUDE RUDE RUDE – I CALLED RM AUTO ON WEDNESDAY 11/12/2008 AND SPOKE WITH LIZ. SHE TOOK MY HUSBANDS INFORMATION AND TOLD ME SHE WOULD CALL ME BACK. SHE CALLS BACK IN ABOUT AN HOUR AND TELLS ME THAT WE ARE APPROVED. I ASKED HER SEVERAL TIMES WERE WE APPROVED OR PRE-APPROVED. SHE ASSURED ME THAT WE WERE APPROVED. I CALLED HER 5 MORE TIMES AFTER THAT AND SHE TOLD ME TO JUST BRING 299.00 AND GET THE INSURANCE AND WE WERE GOOD TO GO. WHEN MY HUSBAND AND I GET THERE SHE IS NOT THERE. SHE TOLD SOMEONE ELSE TO HELP US. I HAD JUST CALLED HER 45 MINS BEFORE AND TOLD HER THAT WE WERE ON OUR WAY. THE SALES GUY THAT HELPED US ASKED FOR ALL OF OUR INFORMATION AGAIN AND THEN COMES BACK AND SAID THAT WE NEEDED A CO-SIGNER. I WAS SO MAD I ASKED FOR THE MANAGER AND HE IS SO RUDE. HE WAS SO UNCONCERNED THAT WE DROVE ALL THE WAY OVER THERE BASED ON A LIE. HE IS ONE OF THE WORST MANGERS I HAVE EVER DELT WITH. I HAVE CALLED SEVERAL TIMES FOR LIZ AND NOW SHE IS NOT AVAILABLE TO ANSWER MY CALLS...IMAGINE THAT!!!!!!!!!!!!!!!!!!! THIS PLACE IS A BIG JOKE!!!!!!!!!!!!!!!!!!!!THE MANAGER DOES NOT CARE ABOUT HIS CUSTOMERS AT ALL.....PLEASE TRUST ME AND DON'T DO BUSINESS WITH THESE PEOPLE!!!!!!!!!!!!!
AVOID – My cousin whom is very independent, very determined to achieve goals on her own. This would be a chance for her to buy her first car on her own. She found a job worked hard and sacrificed, saved every paycheck so that she can have a large down payment. She phoned in to R& M and they told her she was pre approved, to come in with her dp and proof of resident, and chk stubbs. She was soooo excited!!! When she got there the first thing they ask about was how much money, very proudly she told them the amount. Then at the end of the day they told her she needed a co signer. How let down she was. They are a waste of public time.
WARNING!!!WARNING!!! DO NOT BUY A CAR FROM R&M AUTO!!! – About 6 mos ago I bought a 2007 pt cruiser with only 6,000 miles from R&M Auto. It took them 3 mos to give me my plates! 2 weeks ago my car dies and it turns out the entire engine needs to be replaced! No accidents appeared on the carfax report i did - apparently the car was fixed on the side w/o reporting it to insurance. Now Chrysler will not honor the factory warranty because of an after market radiator put in the car by R&M Auto. The manager RAYMOND POPE will not take my calls and i've had to hire a lawyer.
BEWARE OF THIS PLACE – This place is classic bait and switch. I wished I had read these reviews before wasting time going to this place. R&M had the ideal SUV we were looking for. We have good credit. I completed the information online, received a call from the internet mgr stating that we had been approved for 0 down/0% for 60 months. She said all we needed to do was come in pick out a car we liked, show proof of insurance (along with some other normal stuff), sign paperwork and go! Great.
However, we get there and they had not even ran our reports! They wanted us to give them our information all over again because according to Roman, the internet mgrs job is to bring as many people in to the dealership as possible! I was floored! I said so none of the information we provided was utilized? He was like no the internet mgr does not make credit decisions. We have to submit your information to the bank and see what they say. The entire time he trying to get our informatin again and constantly asking how much money we had for a downpayment. I kept telling him we have already forwarded the info and we were told we didnt need a dp. He was like so you don't have money for a downpayment? We can make arrangements for you to pay that over time. I was like it is not about the downpayment it is about how we were told one thing, we came all the way out here based on that and now you are telling us something different! While Roman was sitting there still going on about money and trying to help us out I looked at my husband and told him "we are not desperate for a car, this feels like a hustle". He agreed and we left!
If something sounds too good to be true, it likely is!
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