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Sterling McCall Toyota
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At a Glance
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50% return potential
“He continued to refuse the return of my keys until after he'd brought in another salesman to play "good cop, bad cop" and when it was all said and done, the dealership still had the audacity to call me the next day to see how my shopping experience went!”
75% service
“The sales staff (specifically Kyle and Fred) were very professional, attentive, and behaved the way good salesmen should.”
50% value
“They even gave us a good price on our trade!”
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Sterling McCall Toyota
Tips for Sterling McCall Toyota
March 04, 2013
I believe Sterling McCall technician are very well trained as so my technician demonstrated it to me.
0
Heart
October 29, 2012
Great customer service. There was a very prompt response when I sent a reply
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Heart
October 28, 2012
This is my first review ever. I seldom share my thoughts about my experiences publicly as I generally find word of mouth sufficient enough. My sister had a good experience at Sterling McCall Toyota so I thought I would have a similar experience based on referral. During price negotiations everything went smoothly, the vehicle we picked was right for our needs and the price we settled on was fair. The salesman and I finally agreed on a deal, the manager signed off on the purchase price, we shook hands and filled out a credit application. Low and behold, a few short minutes later the car we were dealing with was SOLD to another customer despite the fact that we had just taken a test drive and we’re in possession of the keys. I was in disbelief because a dealer as big as Sterling McCall should know how to manage their business. Then the manager, Mike Thoi, came by and blamed us for the situation because we took too long negotiating the price. He did not want to admit he was stringing us along so we can waste 2 hours of our time negotiating over an arbitrary car that is no longer in existing inventory. This manager who clearly did not know how to manage his deals had the audacity to blame the situation on us, the customer! Lets just say we wasted 4 hours at this dealership and came home with NOTHING! I highly recommend you TO STAY AWAY from this place if you want good service and to know that every time you shake your hand on a deal the vehicle is yours not the person next to you.
0
Heart
September 12, 2012
No improvement needed! I had a great first service experience. I am extremely pleased with the service provided by Tim Machuca. In the future I intend to make all of my service appointments with him. Also I will recommend buying an Acura to friends and family because not only are they reliable cars but the service is excellent! The service is what makes it worth your money to spend the extra few thousand on an Acura versus a Honda or Toyota. Thank you for providing efficient reliable and great service!
0
Heart
July 23, 2012
You guys are doing a really good job so far... i`m so glad and I can trust on your technician experience and knowledge.
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Heart
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Sterling McCall Toyota
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