11/28/08

I Loved Larry's

by majorj

After searching the internet for months, I finally found out about Larry's. I drove over a hundred miles to check them out. Their inventory is huge. The older gentleman there was extremely helpful and convinced me that rc planes was the hobby for me and my 2 sons. He always let me look around first then he would come and answer questions for me when it looked like I was lost. I really appreciated that. I'm glad that this store is not a fast paced walmart or circuit city. I can only assume that it harkens back to the time when folks would leisurely pace around a store without being hounded every second. I get the feeling that this is the way hobby shops are supposed to be. I couldn't believe I had so much fun looking around and talking about planes. I was very impressed.

• Pros: Huge inventory

11/14/08

AMEX ho*m*o*sexuals, really ? I'm in shock

by youknowwho99

First of all - I would like to make a disclaimer before writing this review, I am only commenting on my experience with one employee on Nov 13, 2008. After browsing for a few mins I asked an older gentleman at the front checkout if they took AMEX, i assumed no bc I did not see any signs and many small business don't take this credit card because of their high fees... After this person confirmed they did not take AMEX , I jokingly said it was bc they rake the small business guys over the coals and then he gave me a serious face and said it was because they are a family owned business and AMEX supports h* o * m * o's and they are a h * o * m *o run company....I was shocked....even as a heterosexual i was appalled...I will not EVER buy from this company.

07/15/08

Service is improving

by travisw

I have never been a fan of this hobby shop, but since north Houston doesn't offer much in the way of real hobby shops I find myself shopping there now and then. Like some others I find the workers there a little slow to help customers or I see things like two or three employees helping one person while I wait. This time I was returning an item I purchased the day before, I fully expected to have a hard time getting my money back, and the first guy that I came to was only going to give me store credit, that would have been the last straw for me. All was not lost, a young man named Cory came to the rescue with the first sign of real customer service I had seen in this establishment. In the days in the internet the only thing that a retail store can do to stay alive is offer unmatched service. I believe Cory understands this and his older counterparts could stand to learn from him.

• Pros: huge selection, talk to cory for service
• Cons: everyone else their