Houston >Sewing & Vacuum Warehouse /Sewing Machine Warehouse
“Fact: they refuse to give me a refund when they sold me a bad machine and they refuse to return my old machine which they claim they threw away.”
They are very friendly here. I would probably shop there again, as Lee (I believe his name was) is very friendly and really goes out of his way to show you the vacuums they carry and the functions. The lady I spoke to on the phone was a bit abrupt and short with me, but in the store they are much friendlier. I did not end up buying my vacuum with them, but I will probably go there for bags because the store I went to is too far away. I highly recommend them!
Great customer service, staff was very knowledgeable on each of the machines.
GREAT Customer Service! My husband bought my embroidery machine from them and they gave him a great deal. He was going to buy the display machine and they gave him a brand new one for the same price since it was a gift. I have come back several times to purchase ALL my materials and accessories needed for all my crafty projects. Won't go anywhere else!
I LOVE this place. Originally purchased my machine at another store, which closed down a couple of years ago, so S&VW became my new sewing home. Wish I had discovered them sooner! Had my machine serviced there recently and was impressed at the quality of work and the speed in turnaround. My favorite thing about S&VW, though, is all the STUFF I can get for my machine! They have great thread that is shockingly less expensive than the stuff you get at Joann (and I think it's better quality, too). And when I knick my bobbin case, I can pick one up that day vs. waiting a week to have one come in the mail. That is gold to me. Bottom line -- friendly folks, great selection, quality service. And, oh, the selection of machines they have in the showroom to try out!!! I have a feeling I'll be trading up soon. ;)
Quality Excellent Appeal Excellent
5 Star Service - I recently had my sewing machine break, so I brought it to Sewing & Vacuum Warehouse for repair. They took my machine in and charged a very reasonable $40 to look it over and tell me what was going on with it. I spoke with Ken, the man repairing my machine, and we discussed my options. The nice thing was that I could use the $40 towards the repair, or towards a different machine. Since repairing my machine would be almost as much as getting a new one, I opted for getting a new machine. Cynthia was the salesperson who helped with this. She took a lot of time figuring out exactly what I use my machine for, and pointed me in the right direction. She also patiently answered ALL of my questions and showed me each of the various machines I was interested in. They have a great big, well lit showroom, with lots of machines to "kick the tires". Very shopper friendly. I will shop here again, and am thrilled with the level of service that I have received! Great Job!
I just purchased an embroidery machine from here and I was really pleased with the customer service! Lee, the salesperson was very knowledgeable and took the time to make sure that I had everything needed to be happy with my purchase. He even shared some tips on how to use the machine which were very helpful. I plan on making this my "go to" place for my sewing and embroidery needs!
I have purchased multiple machines from this business and have been very satisfied with the service that I have received. Any time I have had questions or if something was just not quite right Lee and Cynthia have always been available to fix the issue! I would highly recommend this business to anyone that is either just getting started or has a ton of experience with sewing.
I am always very pleased with the service and attention I get there. They were able to tell my family the exact machine I wanted and they "surprised" me for Mother's Day. I plan to return for a cabinet and classes.
I've purchased two sewing machines and numerous notions from Lee at Sewing & Vacuum Warehouse (Grant Rd / 249 location) and could not be happier with his knowledge and great people skills. It's always a joy to come into the store... It's open, light and bright and the selection of sewing and embroidery equipment, notions, cases, specialty threads, etc., is unbelievable! Great deals are always available. Best of all, I didn't have to place an order and wait for my machines to ship from the manufacturer. In both cases, I was able to take the equipment home the same day. I highly recommend!
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