02/21/09

Quality care

by sugarlandproud

I have taken my parents to KS at the Fort Bend Clinic and they also see their specialists in Med Ctr. We love their docs and their facilities. No problem with the care at all. they refer my dad to their specialists who took wonderful care of him. When he was hospitalized at St. Luke's, the doctors there knew his history. He didn't get abandoned in some ER like his previous solo PCP did when he got too sick.

It's a big group and I am sure they have some bad apples like anywhere else. The previous reviewers complain about cost and appointment errors - can happen anywhere. They kept my parents alive and my family well - I rather have appointment errors than medical errors. As for the cost, you get what you pay for.

• Pros: coordination between doctors
• Cons: distance

12/06/08

Meat Market

by vsmomnguyen

This place is horrible. They are only in it to take your co pay and up charge your HMO. That's all. I pay a lot for Aetna HMO and today when my child was very sick they made her appointment NOT with a pediatrician, but rather a resident. EXCUSE ME???? Is this now a teaching hospital????? WTF??? Also, just TRY and complain to ANYONE!!! They have all these signs everywhere promoting how great they are and who to contact to complain. Yeah, right. The complaint process is a joke. Kelsey used to be so good (all the locations) but now every location is full of nurses and doctors who could care less. It reminds me of how bad Kaiser was in California in the 80's.

Also it is a LIE when they say you can go see a specialist directly. LIE LIE LIE!!! Don't believe me? Call and try and see the opthamologist. You will have to pay to see the optometrist first!! $30 here, $30 there. Meanwhile they bill your insurance hundreds. They are cheats and liars!!!!

11/12/08

Don't go there.

by lfoss

Don't go here thinking it will be convenient having so many services--specialists, labs, etc--in one place. It's not. It's a big hassle. And for those that have limited benefits or no insurance, don't go there thinking it will be inexpensive because they have all those services. It's very expensive. -

I have what's really a major medical plan with high deductible and limited benefits that include 2 office visits at a copay per year and a little towards lab work. I've rarely used these benefits. But I decided this year to try to find a reason for my headaches/sinus issues. Keylsey Seybold is preferred provider so I went there. Huge mistake. -

Last spring, I tried an ENT. She named one thing and tested me for one thing. The results were negative so it was a big waste of time (I was in the waiting room for 2 hours because they don't have enough exam rooms) and of one of my office visits.

This fall, a nurse advises me to go in for testing for some other conditions as possible causesand suggests a GP. So I call for an appointment saying I also want to get my annual well woman exam and BC renewal. The person only makes the appointment for the headaches. The GP tells me she doesn't want to do the testing, I should go to an endocrinologist, and the appointment wasn't made for the exam and she doesn't have time for it that day. I'll have to come back on another day. Wasting my time and one of my office visit benefits. -

When I go back for the well woman, I agree to some other tests, STD type things, which the nurse says are included in the cost of the exam. When I get the bill, the exam costs $220, not including any labs which are another $300+!!! I've always paid about $100 more or less for this including the pap smear lab work anywhere else I've ever been. -

And I've left out a lot in the above story such as all about the endocrinologist and the expense of that. BTW, a vitamin D deficiency test costs $211 there. Don't do it. Just supplement.