Houston >Food & Dining > Chacho's Mexican Grill
6006 Westheimer Rd, Houston, TX | Directions 7705729.738037 -95.487667
Neighborhoods: Great Uptown, Westside
Disappointed...horrible customer service ! – visited chacho's restaurant in Houston yeasterdayI had been frequent visitor at your restaurant in last year,I would say probably atleast twice a month ! but yesterday's event was so much appaling that I decided not to visit chacho's ever ! We ordered a some food thare,the cashier took the order & we had a receipt. I later on found that the prices were charged more than I read in Menu card. I went to same cashier (manager refused to reveal his name -that was surprising).He completely ignored me & my wife. My wife asked 7 times with word "EXCUSE ME" ! We felt that we have been abused because of race or country ?? I don't know !! Finally manager came & solved the problem.He said that they recently changed the menu ! this was not enough,the cashier even mocked at us ...he was laughing on backside...he came back after we left ordering place..! Today when I called restaurant the attending manager at present dis not answer properly ! To tell you the truth,this was first horrible event in this country after I landed 2 years back !
I will never go there again – I decided to start my day by picking up tacos for myself and my coworkers. After odering 15 tacos I waited for 30 minutes for them and then when I got to the office there were only 12 tacos. The barbacoa was so greasey that it dripped out of the bag and stained my carpet in the car. The taco sauces were runny and everything was just nasty. This was my last trip to Chacho's.
Disappointed – When my husband and I lived in west Houston in the past five or six years we used to go to Chacho's at least 2-3 times a month. Their food was great, super fresh and tasted delicious; their pico de galla is unbelievable, as well as their fajita nachos. Their margaritas on the rocks are absolutely the best I ever tried - and that comes from the margarita freak. But then we moved to Spring and eating at Chacho's started to feel like a very rare treat - until today. We happened to be in that part of town and stopped at Chacho's for lunch. First we were told that the restaurant had just changed their policy and the bar is now open only at night. Bye-bye, our chance to enjoy ritas on the rocks... Frozen versions were "drinkable" but totally nothing special. The cashier got sort of attitude-nal when we asked about the change of policy. Her demand "Your right hand!" when I put my left hand out to get a wristband sounded plain rude (and was ridiculous too). The food was still good though. The major setback was the dirt. Their bathroom (at least ladies') was always sort of small and dingy but it looks like these days they just stopped maintaining it at all. Paper towels on the wet floor and the only soap dispenser broken, literally smashed off the wall. After lunch we went to the closest theater for a movie and the first thing I did was to rush to the bathroom to wash my hands.
I feel sort of sad and almost cheated. This place used to be so good...
WORST DRIVE THRU SERVICE AND WORST CUSTOMER SERVICE IN TOWN.. – I start this review with one great true fact about Chacho's; the food is good! the drinks and salsa bar are great..however when you go so often as I used to do, you cannot help but noticing the filthyness and grimm around this place. They just don't care anymore.... One big truth about Chacho's nowdays (Aug 2008) is that the place is DIRTY AND UNHEALTHY...I guess because they are open 24 hrs, but shouldn't be that the main reason to clean?
Another thing that has gone sideways is the window service, the drive thru....first the PA system is awful, you cannot understand nor hear the person taking your order..or are they just mechanically assuming what your order will be? thus they get the wrong order 90 pct of the time! such as if you say "taco" they assume is a taco plate and nothing more! The staff is not friendly, they are not accomodating to special orders, since they make sure you KNOW they are upset if you make a special request.... This has happened to me so often that despite to my liking of the food, I stopped going there.
I had to suffer thru more than five wrong orders, during consecutive visits and experienced the staff's rage that came after I requested they fix my order, while I witnessed how a family was mistreated because they were not being clear placing their order! and after seeing how the cashier just walked away when he or she just had it!! I promissed myself not to be a subject of bad service, unhealthy surroundings with maybe unsanitary food preparation areas, and UNFRIENDLY CUSTOMER SERVICE!! I promissed myself never go back. and I stopped going to Chacho's!
After all, it is MY MONEY I am paying with!!!
Watch out for the 7.5% inflation surcharge! – We went on Saturday night. We all took a menu to look over and noticed different prices on the menus. We ordered expecting to be charged the price of the lesser--typically what is done. Price charged was the higher, then, they added a 7.5% inflation surcharge on top of that! The staff said the owner didn't want to increase prices....well, he just did by doing that, without warning you!
Staff was friendly and helpful. Restaurant was dirty. Food was good. Ordering was very slow.
Won't go back.
Will not return for average food and bad service! – These jerks bussed my $5 drink when I went to get my food and would not replace it even after busboy admitted doing so!! They even implied I was lying because so many people complain about that. If so many people complain, then maybe there is some truth to it. Screw Chacho's and that pimple boy cashier!
Drive in quick! – I love their steakhouse beef fajitas especially as breakfast taco. The meat is so tender. Their creamy cilantro sauce is to die for! I put it on everything. Drive thru for breakfast very quicky. I go twice a week at least!
Chachos has the best nachos in town and margaritas!!!!!!!! – Recently went to san antonio and was referred by my sister and brother n law that chachos had the best nachos in town. I didn't believe it until I saw the long wait and how many orders were called out . That night I believe over 200 people ordered nachos including myself. Man.... that line was big. Did I say that also my plate was a serving for five for only $9. Maybe I am going overboard but I gotta say its GOOOOOOOOOD!
i love it – i love chacho's! it is the late night spot after the clubs close! so expect it to be pretty crowded on the weekends. always good food and drinks!
Great quick Mexican food! – The food here is great, the service is great, the margaritas are great, this place is just... great! The menu is large but once you know what you want it comes out hot. There is a bar for sauce and other condiments for chips and the food. On days the weather is good they open a garage type door which is nice. Free wireless internet is a plus. I have been to many Mexican places in the Houston area and by far this is the best. I would and do recommend this place to everyone!
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