Spacetown Limousine Svc

Doesn't Recommend

TonyAustinTX

Joined 3 years ago

Not recommended - Dishonest Accounting. Summary: Billing -Terrible. Car service - acceptable.

I booked a flat rate transfer from this company through an online service that offered instant online reservations for $218.75. I received a confirmation from both Spacetime Limo and from the online service for this amount. So far so good. A few hours later I received a second confirmation from Spacetime Limo with a higher rate which included a $21.87 fuel charge. With the flat rate quoted all normal charges such as gratuity and fuel charge are included, not added on, so clearly this second confirmation was in error and an overcharge. I sent them an email protesting this second confirmation with the higher amount but they did not respond.

After the job was complete and ater being billed the incorrect amount I contacted the company again and protested the $21.87. They then tried to claim there was $21.87 in parking and tolls. This is untrue.

There were no tolls on the route and HOU airport does not charge a per trip parking fee.

I made numerous attempts to resolve this with them but each time I mentiond the first confirmation I received with the correct amount, or the fact that there are no parking fees or tolls associated with my trip they would ignore those emails or answer back with confounding and irrelevent answers attempting to sidestep the issue.

Rather than address their mistake and fix it they have made up lies to try and justify an overcharge. I will not be dealing with them again nor would I recommend a company that has poor ethics like this.