08/13/09

Don't be conned

by truebl

Don't be conned like I was. I was told I needed a new A/C, coils, duct wok and a compressor. When I was still having problems I was sold on buying a new furnace because it was affecting my a/c and I would continue to have problems. Don't be fooled. The ARS techs they send out are sales men. My total costs $8,000. in debt. In 99 degree weather and painting my new home, I was desperate.

• Cons: 

03/21/07

Grab your wallet.

by 1fatboy

I actually interviewed and was hired by these guys four years ago. After thinking it over, I decided there was too much money to be earned honestly than to do what ARS wants from their "employees." Almost all of their techs are on commission only. If they don't sell you a new system they don't make any money. Even then they aren't making much while ARS is charging at the top of the scale. They work techs six days a week, eleven hours a day. Your one off day rotates. You don't have many long term employees. Find a locally owned company.

06/03/06

Technician Late - Terrible Customer Service

by mmervin

This by far the worst customer service department of any service organization that I have ever experienced. I was scheduled for a 6:00-8:00 p.m. appointment and at 11:30 p.m. they were still making excuses and assuring me that the technician was on his way. By midnight (and after numerous calls from me) I was told that I would be the first call in the morning. After calling in the morning I was told that a technician would be out after they finish their next call (another lie). Not one of my calls was ever returned. ARS is the worst compnay in Houston hands-down.

• Cons: Technicians Late, Terrible Management, Unprofessional