Horrible Experience at West Gray Location.. We had a 9:00 dinner reservation at the New America's location on West Gray and decided to arrive a little early to enjoy the bar scene and check out the new location. After arriving at 8:36pm we checked in and walked right to the bar which was full seating wise but did not have many people standing. I actually walked right up to an empty chair and sat down at the bar to order a drink. I sat there for 15 minutes without being acknowledged by even one of the 3 bartenders. I watched as they served the people to my left and then the people to my right (who arrived after I did). They seemed to ignore myself and my date and would not even make eye contact with either one of us to even get their attention. Finally after 17 minutes of sitting at the bar the female bartender came over and took our drink order. I then watched her go back to the bar- she did not start making our drinks but stood there with a blank look on her face. She then proceeded to take 3 different people’s credit cards and close out their tabs before even starting our drinks. At this point we left. We had sat there for 25 minutes waiting for a drink and if that was the start to our dinner then no thanks. I’ve been a patron of America’s on Post Oak for many years and have never received this type of horrendous service. I could excuse it if the bar area had been packed or if there was just one person working the bar, but with 3 bartenders and a not crowded bar I am completely baffled. I will never go back.
My wife and I were celebrating our 2nd year anniversary and wanted to try something new and delicious.
Americas was all of these things! The food was great! I've never had a pork chop so tender and juicy. The decor was very classy with a modern edge. Definitely romantic enough for me and my lady. The staff was friendly and welcoming. Our server was nice and was able to offer great meal and drink selections. Upon hearing that we were celebrating our anniversary, he made our evening very special with complimentary champagne and dessert.
So glad we chose the Woodlands location! After a great dinner, we were able to walk just past the patio for a night along the waterway.
Sweat Box. My friends and I left last evening due to all the above cons. I don't believe the bartenders smiled one time and acted like they were doing us a favor. Won't go again. Also, while the restaurant area appears to have air conditioning the bar area has limited. Apparently they didn't pay their bill on the first floor.
A wonderful Saturday night at "Americas".
I was in "Americas" this past Saturday evening with friends. Our waiter was "Douglas" who was extremely attentive to our table.
The food was excellent across the board starting with the appetizers that Doug suggested. The main course I chose was a Tuna which was prepared perfectly.
The desserts were amazing and the atmosphere was memorable.
Will certainly enjoy coming back.
WRITING THIS REVIEW FOR THE AMERICAS IN WOODLANDS, TX. THIS IS THE BEST RESTURAUNT I HAVE EVER BEEN TO. I RECCOMEND THIE EMPANADAS TO EVERYONE, ALSO THE LOCATION IN THE WOODLANDS HAS A SPECIAL EVERY MONDAY NIGHT, HALF PRICED WINE BOTTLES WHICH ARE PRICED FAIRLY ANY WAYS. THE HOST TOOK US TO THE ELEVATOR AND THEN MET US DOWNSTAIRS BY THE TIME WE ARRIVED, THERE DIDNT SEEM AS IF THERE WAS A BAD TABLE TO BE SAT AT IN THE BUNCH AND WE WERE RIGHT. OUR TABLE WAS LOCATED RIGHT NEXT TO THE INDOOR WATERFOUNTAIN/WALL/MURAL AND ON THE OTHER SIDE OF THE OUTDOOR PATIO, PERFECT VIEW OF THE WATERWAY AND THE LOFTS ACROSS THE WAY. EVERYTIME MY BOYFRIEND OF I TOOK A SIP OF OUR WATER IT WAS REFILLED VERY PROMPTLY. THE SAUCES TOOK ON VERY UNIQUE COLORS AND FLAVORS, AMERICAS IN THE WOODLANDS HAS TAKEN MY DINING EXPERIENCES TO A COMPLETELY DIFFRENT LEVEL!!!! THE ATTIRE IS BUSINESS CASUAL AND VERY POSH BUT ARTISTIC AND MODERN AT THE SAME TIME, WITH A SOUTHEN AMERICA FLAIR. VERY IMPRESSED.
Best restaurant in city. Big caveat - I visited Americas back in 2007. But I just thought about Americas tonight and about what a great experience I had, and I really wanted to write a review. I had the best surf and turf at Americas. I remember the steak melted in my mouth, and the lobster tail was smooth... Plus the creme brule was amazing. Our waiter was fine. It's a shame that the biggest complaints people have is of their server - that really does make a difference and restaurants should train their staff to be friendly no matter how pricey the place is. But I recall that our server was very friendly. This is an excellent special occasion restaurant that did not disappoint.
Great decor, but food going downhill and rude service. I've been coming to America's since it opened and recommending it to others, but maybe no more. I went there with my wife and her brother for his birthday and the waiter almost ruined the night. He rushed us to decide what we wanted, returning repeatedly to ask if we were ready to order when we were all holding menus up in front of us. I ordered the Cordua special red wine and he wrinkeld his nose and said he did not like it - but when I asked what he liked in the same general price range he snatched the wine list from my hand and said I should just get it anyway. When our food was served I asked if we could get some more vegetables since there were three of us and the family style vegetable plate only had two broccoli florets, two fried potato nuggets, etc. and only about 1/4 cup of white rice. He never brought it. He never visited our table again except to bring the check so we poured our own wine and moved the dirty dished to the side. I hope the waiters at your new Woodlands location are trained and managed a lot better or people will only eat there once.
Nice Atmosphere, Great Food. I tried out Americas after a friends recommendation. We made reservations for 7:30 and we were seated right away. The restaurant was so different inside, it was beautiful! Our service was excellent, everything was served just at the right time and we did not feel rushed at all. The food was fantastic and the tres leches and cheesecake was the best! I was very happy with everything and we had a great night
Still one of the best steaks in town. Still one of the best steaks, or churrascos, in town. We went on a Thursday night and were seated promptly. The steak was awesome as usual. My husband ordered the special with the lobster tail, while it was delicious, it was a bit on the small side. The salad, meat, veggies and tre leches were all great. Can't wait to go back.
Go for the decor (and somewhere else for exceptional food).
This has to be one of the most inspirational designs of any restaurant my wife and I haev ever been to. in total, we've eaten at Americas about a dozen times in the last 2 years and have taken many visitors to the restaurant with the same "wow" expression from all of them. Our most recent visit was in December 2007 when my mother in law visited from out of town.
Offsetting the magnificent decor is very average service. We have yet to be seated on time, despite always having a reservation adn always confirming the time in advance of our visit. On our most recent visit, we were left to wait in the bar for 45 minutes past our booking time - this was either incompetence or a very crass attempt at getting a higher bar tab!!! If it asn't already very late, we woudl have left for somewhere else. The hostess at the front desk was bordering on useless and very unhelpful - "what can I do" was the last response I had.
Saying that, when we were finally seated, the waiters were professional and the food was it's usual good quality and well presented (we had the churasco and Ahi tuna on the last visit, both of which were excellent). The wine list is very good but not spectacular adn our waiter helped us select a good South American red.
Overall, a great "experience" restaurant but not somewhere I'll rush back to - putting up with bad service when there are so many other options in Houston is not worth it.
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