Arcodoro

12/07/09

Great Ambiance, Great Service

by raisinbiscuit at Citysearch

I went here with someone not long ago. We ate in the main dining room. The atmosphere was nice. We were seated quickly even though the place was packed. While we were waiting for a table, several employees came by to see if we needed anything. The manager appeared to be very professional and attentive. He also came by to see if we needed anything. Our waiter took very good care of us. After dinner, we had coffee and dessert on the pleasant covered patio that had very comfortable seating. We had the dessert sampler, which was very good. Our coffee was refilled quickly. We didn't even have to ask. Someone came out to check on us several times. I should also note, however, that the staff is not overwhelming. They provide excellent service WITHOUT being pushy or annoying. Very professional! Also, there was plenty of parking and we did not choose valet that night. While it is nice to have that option, customers are not forced to valet when dining here. It was a very nice evening....

Honestly,

Me

• Pros: Attentive Staff, Speedy Service, Good Food
• Cons: Nothing comes to mind...

08/17/09

Great food, indifferent service

by sheilabac at Citysearch

We went yesterday to celebrate a friend's birthday. When I called for a reservation the gal asked if it was a special occasion, and I told her what it was. Maybe because we were ordering off the Houston Restaurant Week menu, the birthday girl got no special treatment, not so much as a candle on her dessert.

Our waiter was not what you'd expect in an upscale restaurant. We had to ask for lemon with our seafood, ask for black pepper and grated cheese for the pasta, and when we inquired about the 4 types of cheeses served on the antipasta, he had to go ask someone, and then only came back with the name of one.

At the table next to us the birthday boy was treated to a very special looking dessert adorned with a candle.

I have been to Acodoro's several times, and this is the first time I've had any complaints. The service was flawless in the past.

The wine prices are very inflated. They were out of the wine that we wanted, the most afforable, and refused to substitute another for the same price. We passed on the wine and had cocktails instead.

The waiter also couldn't answer the question, "What cocktails do you have?" The only one he knew was the house special.

When we arrived we parked in the mall parking, when we came out, it had suddenly become "Valet". That is really absurd. It's a public parking lot for the entire strip center, and they just set out cones.

• Pros: All our dishes were good
• Cons: Service

04/25/09

food is ok...but customer service needs improvement

by miriamasole at Citysearch

we have been going to Arcodoro for years....we have always enjoyed the food and had great servers about 95% of the time. we have always thought the restaurant was kid friendly for brunch as well. we have a child with food allergies and we specifically asked her brunch to be cooked a certain way...the food had one of her allergens in it and when we asked about it, we heard the manager tell our server...just tell them we cooked it the way they asked. he was snarky and rude and we could hear him too! he never came by the table nor spoke to us, instead our server apologized to us and was incredibly nice. we were enjoying our company immensely and probably overstayed our welcome at the table, so instead we got glares from the floor manager. depsite the good food, we won't be returning...ever.

• Pros: some dishes, patio
• Cons: customer service