08/17/09

Great food, indifferent service

by sheilabac

We went yesterday to celebrate a friend's birthday. When I called for a reservation the gal asked if it was a special occasion, and I told her what it was. Maybe because we were ordering off the Houston Restaurant Week menu, the birthday girl got no special treatment, not so much as a candle on her dessert.

Our waiter was not what you'd expect in an upscale restaurant. We had to ask for lemon with our seafood, ask for black pepper and grated cheese for the pasta, and when we inquired about the 4 types of cheeses served on the antipasta, he had to go ask someone, and then only came back with the name of one.

At the table next to us the birthday boy was treated to a very special looking dessert adorned with a candle.

I have been to Acodoro's several times, and this is the first time I've had any complaints. The service was flawless in the past.

The wine prices are very inflated. They were out of the wine that we wanted, the most afforable, and refused to substitute another for the same price. We passed on the wine and had cocktails instead.

The waiter also couldn't answer the question, "What cocktails do you have?" The only one he knew was the house special.

When we arrived we parked in the mall parking, when we came out, it had suddenly become "Valet". That is really absurd. It's a public parking lot for the entire strip center, and they just set out cones.

• Pros: All our dishes were good
• Cons: Service

04/25/09

food is ok...but customer service needs improvement

by miriamasole

we have been going to Arcodoro for years....we have always enjoyed the food and had great servers about 95% of the time. we have always thought the restaurant was kid friendly for brunch as well. we have a child with food allergies and we specifically asked her brunch to be cooked a certain way...the food had one of her allergens in it and when we asked about it, we heard the manager tell our server...just tell them we cooked it the way they asked. he was snarky and rude and we could hear him too! he never came by the table nor spoke to us, instead our server apologized to us and was incredibly nice. we were enjoying our company immensely and probably overstayed our welcome at the table, so instead we got glares from the floor manager. depsite the good food, we won't be returning...ever.

• Pros: some dishes, patio
• Cons: customer service

04/25/09

Bad food. Expensive.

by lucyrincon

I went to Arcodoro looking for a nice italian restaurant to a Saturday dinner.The valet service was reasonable for the region. When I ordered the food, I figured out an expensive place that serves frozen foods. I ordered a lasagna and my wife a gnochi. Our order took more than 20 minutes to arrive. The lasagna and the gnochi were heavy and the taste was similar to frozen foods found in the supermarket. it was uneatable.I don't recommend at all.

• Pros: parking
• Cons: food,price,service