Houston >Brucettes Shoes
“Mary is extremely helpful, and the atmosphere is beautiful.”
“love this shop as they always have my size and I love their hat selections and the staff is great and very friendly!”
“Thanks for being by favorite shoe store!”
“The sales clerk that greeted me was extremely rude when he immediately assumed that I was making a return.”
“The service is wonderful and they are open to special orders.”
“Yes, the selections are terrific, as are the availabilities of sizes, but I won't give them my time and money.”
Bill is the Best Shoe Dude Ever!!!.
I have been buying my shoes from Bill Pettis at Brucettes on San Felipe as long as I can remember. Imagine this: walking in and all you have to do is sit down and your very own personal shoe expert that knows what you love brings a huge amount of boxes for you to view and try on! How awesome it that!!!! I love shoes and I absolutely love Bill Pettis - trust me, you will too once you meet him!
Love ya Bill Baby!!
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Lots of Shoes and a Patient Staff. I had the unfortunate luck to have Roger at the Galleria Nordstrom Shoe department wait on me. I have an odd size shoe, so you would logically go to Nordstrom's because they specialize in service...right...wrong. I told him my issues with shoes and he brought out two pairs, neither of them fit, and he said well I don't know how else to help you. Don't you have other shoes in an 11 or 12 women than these two pairs...well yes, but they won't fit you. He would not bring out any other pairs of shoes for me to try on. I left, went to Brucettes and spent $350.00 on shoes (that nice shoe sales man brought me out more than 20 pairs of shoes in my size). Take that Nordstroms. Where is the customer service at that store!
Great Flats for Wide Feet. The customer service here is amazing. I went in there looking for a pair of black flats for my wide and retarded small feet since any pair of flats I buy usually end up blistering my feet like crazy. So I asked a sale associate for help and he was incredibly helpful with finding me a pair of black flats. He gave me a variety of choices and they were all within my price range. I love it here! And I'd definitely come back.
Great Sandal Sale!.
I want to thank you for letting me into your store 5 minutes before you closed. Knowing it was your sandal sale, I wanted to come and get a nice pair of sandals that i fell in love with after seeing it on my sister in law. I also want to thank you for hiring this one particular cashier (Babacar) who helped me search for another pair of shoes. His patience, professional demeanor and great attitude is what excellent customer service is about.
Patience be his virtue. The gent that I dealt with, while being a little rough around the edges and selling every shoe as "THE most comfortable shoe you can buy", was patient and kept his sense of humor while bringing me shoe after shoe in both wide and medium as the width changes from manufacturer to manufacture. While also working with other customers he watched me and noted shoes I admired and when he came back with the shoes I had sent him for he'd also bring, in wide and medium, the shoes he saw me admire. If the shoe I liked wasn't available in my size, he'd bring another that resembled them very closely. I was IMPRESSED at his patience and hope he got a BIG commission on my sale (bought 2 pair - one HE brought that was on sale 1/2 off by the way and was within my "shoe criteria"). If shoes had always been this easy to buy, THAT FIT RIGHT, and all salesmen had been as attentive as Bill Pettis, I would not have severe spurs, ingrown toe nails and fallen arches! You get what you give ladies and I was determined to have fun choosing shoes and Bill caught that and joined me! A++
R U Rich?. Yes, Brucette's is a God-send for those with hard-to-fit needs; however, for the rest of us, go elsewhere. I asume the salespeople are on commission, and their attitude reflects same. They size you up, decide if you're going to buy and have the money, and treat you accordingly. Where are the female salespeople? Diversity?
Brucette's Shoes, Houston. I have ultra-narrow, boney, very hard to fit feet (8AAAA). Shoe shopping has always been a frustrating, futile experience, usually leaving me empty-handed and in tears. When I could find shoes in my size they pretty much only came in black. One day I stumbled on Brucette's on line and called to see if they REALLY had a big selection in sizes. I was assured that they did so the next Saturday I drove down from Austin. I was warmly greeted by Dan, who quickly told me he was sure he could find something I liked. I was floored when he brought out about 20 pair of shoes.....to start. I was in hog heaven!! Bronze shoes, pink shoes, white shoes, silver shoes -- plus black, of course. I bought 10 pair of shoes and loved all but one pair. Dan was great -- patient, friendly and helpful. Service after the sale was great, too -- one pair wasn't quite as comfy when I got them home as I had thought. I called Dan and he said just send them back, no problem. I'm going back this weekend for some summer dress sandals, and called ahead to be sure Dan will be there. Price-wise I found them reasonable. The store is dazzling, with hundreds of pairs of colorful shoes, fancy hats and unusual handbags. It irritates me that I live in a major city and no store in town (even one so-called speciality store for "hard to fit" sizes) carries my size. So I'm a big Brucette's fan! The drive is nothing compared to being able to avoid frustration and actually get some nice shoes that really fit.
SO SO MIXED FEELINGS. WELL I VISITED BRUCETTES WITH SOME GOOD FRIENDS, AND I FIRST THOUGHT THE SHOES ARENT FOR ME BUT I AM 26 YEARS OLD (MAYBE FORE A WEDDING) BUT IT DIDN'T HAVE A BIG SELECTION FOR REGULAR SHOES. MY FRIEND FOUND A FEW PAIR SHE FELT COMFY IN BUT TO HIGH PRICED.
Wonderful Selection and Service. Brucettes is a wonderful place to shop. I wear a size that is very easy to find (8 Medium) but it is impossible to find help in most shoe departments. I'm always impressed with the personal customer service I receive when I am shopping at Brucettes. They still know the importance of giving you time to try on a new pair of shoes and it is really nice to have someone that knows how a pair of shoes is supposed to fit.
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