Best Buy

07/21/09

Promises in the store, but don't follow through

by lee9280 at Citysearch

We're in the store, trying to make a purchase right before the store closes. The only way we'll purchase the tv and other electronics is if they can come and install the following day. They said they could; and we make the purchase with all of the installation fees, hook ups, etc. The next day rolls around, it's getting late, no one shows up. We call the Geek Squad phone #, they keep saying they'll show up. Never did. Needless to say, we spent a lot of money, stayed home the entire night waiting, and no one ever came after 2 phone calls that night. So the best they can do is re-schedule me 10 days from now. So basically, they'll tell you what you want to hear just to make the sale.

• Cons: Customer Service

11/19/07

Worst Service Ever, Geek Squad Lies

by foobies at Citysearch

Do not take anything to the Geek Squad! Every time we drop off our camera, hard drive, etc to work on, they never finish when they promise. They also NEVER answer the phone! No matter what time of day it is, they will not answer the phone. You have to physically go to the store to get any service, and even when you are there, no one knows what the status of your project is. The lack of customer service is unacceptable.

• Pros: Selection of electronics, dvds, etc
• Cons: Terrible customer service, no one answers the phone, Geek Squad does not finish on time

01/23/07

THIS STORE STINKS-I BOUGHT AN EXPENSIVE PDA,TOOK IT HOME AND THERE WAS NOTHING IN THE BOX!I WENT BACK 3 TIMES AND THEY REFUSED TO GIVE ME ONE!

by sailordoc2006 at Citysearch

THIS STORE STINKS-I BOUGHT AN EXPENSIVE PDA,TOOK IT HOME AND THERE WAS NOTHING IN THE BOX!I WENT BACK 3 TIMES AND THEY REFUSED TO GIVE ME ONE!