08/14/09

Awesome food and excellent service

by Ecstasy

We (Me & My Husband) often go to this restaurant. It has an excellent food, service and the ambience. I love this restaurant. The waitresses are very courteous.

The ambience of this restaurant is stylish,cozy and romantic. Food is very fresh and delicious. We love eating fish here. They have lots of variety of seafood.

We went on our Anniversary last time. I ordered one entree. I didn't like the taste as it was new for me. The cooking was good. It was my personal palate that i couldn't appreciate its taste. I told the waitress. She talked to her manager and he came to ask me bout the food and was very sorry for that. He asked me to choose another entree. I chose one. The service was very quick. He asked again if the second one was fine. Apart from that he didn't charge us for the first order and gave complimentary dessert.

That was an excellent behavior towards a customer. We were very happy.

I recommend everyone who wants to eat good fresh food and an excellent service.

• Pros: Fresh seafood, Excellent taste
• Cons: None

02/14/09

Horrible customer service..we didnt' even make it to the food!

by cookiesandjava

My first post on Citysearch and my first time to EVER walk out of a restaurant. We made 5:30 reservations for our V-day dinner (on Fri 13th) about a week ago and when we came in, the sloppily dressed hostess looked for our reservations, confused, and told us we needed to wait to be seated. Why would we need to wait if we made reservations? After 15 more minutes, it seemed as though they forgot about us because they seated 5 more couples that just walked through the door.

When it was our time, the hostess (who didn't remember us) told us there was a seat ready. She took us to a room (which wasn't even 15% full!) and sat us down. Everyone around was eating and being assisted. We then waited 15 more minutes for someone to even acknowledge us. Mind you, I've worked in the restaurant AND retail industry so I usually have sympathy for people; however, this is just sad. We kept looking around for our waiter.

One nice guy, who seemed new and wasn't even a waiter, came over to ask us if we have been assisted. We told him no and he took our drink orders. 15 minutes later we had to stop him to ask where is our real waiter. He says he doesn't know. AND HERE COMES THE WORST PART: Right behind us, literally 3 feet, "our waiter" and a floor supervisor were arguing about our table. We overheard the waiter saying that our table wasn't in his zone and why should he have to help us. He didn't even look busy! We felt like the reject table that nobody wanted.They should have at least argued about this in the back. We were definitely offended, and 30 minutes into waiting, still have not even received our drinks or a real waiter. We decided to get up and leave.

I have never walked out of a restaurant before and I cannot believe we received the worst customer service: NO SERVICE on our Valentine's Day dinner. Way to ruin it for us McCormick and Stinks! I have told all of my friends and we will never return to THIS location again and neither will they.

01/18/09

Great Seafood

by loveshouston2

We where seated promptly. The seafood was great! Our waitress was pleasant and accomedating. We enjoyed everything. We arrived a few minutes after the kitchen closed and they still allowed us to order.