Cheesecake Factory

11/22/09

Great restaurant all around

by olivia28 at Citysearch

Each time I dine here, I'm very satisfied. Yes, at peak times the wait can be up to 2 hrs. But people...it's a peak time. That's a busy time. Don't like it? Don't go when it's busy. I always go at lunch, just before peak time, or late at night for dessert. I've had a few bad experiences, but most of the time when I've eaten here, it's been great. We just ate here the other day, had a wonderful waiter, and the food was outstanding! I had chicken bellagio, and let me tell you, pasta just doesn't taste the same when you reheat it. Never again will I make that mistake! My husband got the bbq bacon cheeseburger, and could hardly finish the burger. Portions are huge, and I mean that! We split their red velvet cheesecake at home, and wow...talk about good. Not my favorite cheesecake of theirs by any means, but good! My recs for cheesecake? original with fresh strawberry or chocolate tuxedo cream. My rec for entree...chicken madeira, or shepherds pie. Yum! Eat here...it's great.

• Pros: great cheesecakes, huge entrees
• Cons: none

08/01/09

Terrible experience

by cgonzales54 at Citysearch

For being so crowded, there were only two waiting benches. Then after an hour wait, I could barely get through the front area to follow my waiter to our table. Once at our table, the waiter took his sweet time taking our drink orders. Then took even longer to come back to take our food orders. We were with a large group and everybody got their food except for me and my mom. The manager came and said he doesn't know what happened to the order. I wasn't irritated at all and said that was fine and thanked him for telling us. I had no problem waiting a little longer. Mistakes happen. So our food (chicken piccata) was brought to us and the noodle were very hard. So hard that my toddler son choked ok it. I did not enjoy it and did not finish it. I actually felt sick afterwards.

I ordered a slice of red velvet cheesecake to eat once I got home. I did not like it at all. The red velvet cake layers were very dry and the cheese cake was whipped too much. I actually mistaked it for icing at first. It was also way too sweet.

I don't think I'll be going back here again. For the price, the service was mediocre at best and the food was not good.

• Pros: Nice decorations
• Cons: the wait, the overcrowded waiting area, the food

11/01/08

I Think they Changed Management

by gwasiem at Citysearch

Horrible service. Next time I will drive to the one in the Woodlands because this one is horrible. My food had a large piece of paper in it. I had to wait for my waiter for 15 minutes (no joke) to get the food back. By that time the rest of the people on the table had finished eating. Finally the waiter came and I told him about the paper, I even showed it to him but it had no affect on him. Then he came back and said "I'm going to get this off the bill" and I felt better about it, but when he brought the bill, it had my entree on it. I was so mad. Eventually he got me another entree but since my party had eaten, I had to get it in a to-go box. Waste of my time. I would not recommend this to anyone in Houston. Spend a little more on gas and go to the one in the Woodlands.

• Pros: used to be good atmosphere, now its too loud
• Cons: noisy, bad staff, bad management, bad service, corwded, long wait for table