J & K Electronics

Doesn't Recommend

HAFTOBIKE

Joined 3 years ago

You will regret using them. My saga is not over yet, but so far it's gone teribly bad. Process of repairs started 17 days ago and still TV is not working. I required in home service on my DLP TV.

1) Used the service request form on the company's Internet page. After two days with no response, called them on the land line.

2) Decribed problem to J&K employee and they explained there was an $89 fee for a technician to make a home call and assess the problem. That's not unreasonable, so I agreed.

3) Had to make a follow-up call couple days later to inquire about when a technician could come to my house

4) Technician showed up and didn't look at TV, but rather diagnosed problem from my description of the problem. OK, that trip could have been saved, and it would have been OK to collect the $89. I wouldn't have had to leave work.

5) Parts were ordered, and then I had to make a couple follow-up calls days apart to get status update. Had the feeling I would still be waiting except for those calls.

6) Technician shows up to execute repairs, but alas it's not the right parts. How did that happen? They used the TV's serial number to order from the Manufacturer.

7) After several follow-up calls, Technicain is scheduled to make a house call today.

8) Stay tuned.

Doesn't Recommend

glenn tomblin

Joined 4 years ago

Happy for Suzie, BAD for me !. No stars. Took $300 of my money to "order parts" for my 4 yr old 50" Samsung. 16 days later I called to see if they were 'ever' coming back. Oh, sorry, the parts are here. Have no idea why someone has not been back to you. We'll be out tomorrow. We'll call between 9am and 9:30 to let you know what time. OK..I'll stay home. At 10:30 I had to call them. No one has called. Held for long time. Oh, somebody messed up and scheduled you for tomorrow. I have oral surgery tomorrow. You said today. Held again. Sir the technician will be in your area 'today' so if you can be home between 4pm and 7pm, he will be there. Fine. Here's my cell and my home numbers. I leave work at 3pm...remember I had not gotten there after 11am waiting for them. I come straight home. Waited from 3:30 p.m. until .........all night, an nobody ever called me or showed up. I left a message for them at 8:30 p.m. Not even the courtesy to call me. Ruined my entire day. Set is still not fixed. They still have my money, and now it's another day later.

I'm still waiting, and I am MAD. Service ???What's that at J&K. (PS..they were recommended to me by the Geek Squad at Best Buy) Good luck with that folks !!

Recommends

SUZIE

Joined 4 years ago

GREAT SERVICE. was totally panicked when my 2 year old tv died at 2 in the morning. After reading several negative reviews of several tv repair companies, I was daunted by the task of finding a reputable company to come and repair my beloved television. I spoke with Samsung (the manufacturer of my tv) as well as other local and national companies in addition to j&k electronics...j&k Tech got back to me first (I left a message at 2am and they called me at 9am that same day) and had someone at my apartment within 2.5 hours. In addition, after I described the problem, they quoted a repair price over the phone, which was less expensive than the other quotes I received subsequently. The technician was professional and quick and happily I'm already back to normal. I would HIGHLY recommend j&k electronics

Doesn't Recommend

CSMobileUser

Joined 5 years ago

Awful service. They never call back and when you call they always put on hold for long time and they give the runaround! I wasn't informed about tv till I had to go ask in person. They couldn't even locate my paperwork. I had to wait for tech to look at my tv while I was their. Even though my tv had been there for 6wks. The owner & manager has no class.

Recommends

kerrsmith

Joined 4 years ago

best service. I BROUGHT MY TV ON FRIDAY MORNING RIGHT BEFORE 4 OF JULY AND I SAID MY MY WIFE ALL ALONE AND MY JOB REQUIRE FROM TO TRAVEL , THEY FIXED MY TV BY THE END OF THE DAY , WITH PRICE I COULD NOT IMAGINE , GREAT SERVICE , THANK YOU J&K

Recommends

BelleRebiere

Joined 4 years ago

Great service, even though redlined by Sanyo. Four months ago I purchased a 42"flat screen from Sanyo. After one month of blaming the cable, I finally succumbed to Sanyo. Considering that Sanyo is supposed to be a technological firm, Sanyo corporate only communicated by fax and the longest damn recorded messages to J&K. Anyone who has ever blamed J&K for lengthy waits probably needs to check their manufacturer. Anyhow, these people were polite, dependable and on time. I would definitly use them again, and anyone who knows me knows that I am not easily pleased! Great job J&K!

Belle Rebiere

Doesn't Recommend

leonardglenn

Joined 10 years ago

Worst Service EVER!!!!!. Stay away from this shop. The service technicians are inexperienced and the owner is unethical.

After a week of having my TV repaired, it quit working. I made several appointments to have it looked at again, however nobody ever showed up. The owner insisted that someone showed up, however I was home all day.

It is now almost 6 months later, and my TV has still not been repaired.

Recommends

nancy1980

Joined 4 years ago

Awesome service, price. If you have a difficult Hardware Tech problem, go see these guys! They fixed a DVD player that ONLY worked in conjunction with a TV in less than one day! In addition, it cost about 25% of what the manufacturer was going to charge me. Cameras, TVs, DVD Players, etc. if they're broke, bring them here first! And note, Really, get all your broken gadgets and see if they are worth fixing, you won't be disappointed.

Recommends

josemendoza

Joined 4 years ago

Amazingly friendly, skilled, fair, and bargain priced!. I cannot recommend J&K Electronics strongly enough. I had a broken DLP TV which I needed serviced, and they were quick and efficient in diagnosing the problem, they were even open on a holiday for me to bring the unit in! Once they had diagnosed the problem, I was given a very fair quote for repairs, and my service throughout the entire ordeal was extremely nice. The staff are knowledgeable and friendly , and I will be going back there the next time anything breaks. Highly recommended

Recommends

1Amina

Joined 5 years ago

Exceptional customer service. After my horrible experience with another repair shop, I just wanted to write to tell everyone what exceptional customer service j&k electronics provides. Not only was my television repaired in a timely fashion but your level of professionalism and customer service far exceeds any other company that I have dealt with in the past. I would be more than happy to refer your j&k electronics to my friends and family ( I already did) when they need repairs on any of their electronic equipment. Once again thank you for your dedication and level of service that you provide in your area of business.