Shopping >J & K Electronics
“The staff are knowledgeable and friendly , and I will be going back there the next time anything breaks.”
“Awesome service, price”
Need Help. Ok so I havent been here yet but I did have a extremely horrible experience with another repair shop and now I am abit nervous for them to actually even take a look at my tv since most of the reviews have been negative and the same issues that I had with the other repair shop but on a positive note the man that answered the phone seemed very nice but on a side note I will review again if I decide to go with J&K
New Samsung LED TV.
Just purchased a new 55" Samsung LED TV from J&K. Not only did I get a great deal, Gus personally delivered and setup the TV AND, removed my old humongous Mitsubishi 55" rear projection TV(down a crooked flight of stairs no less...). Couldn't be happier with the sales & service!
If you're in the market for a new HDTV, give Gus a chance to make you offer. I don't think you'll be disappointed.
Worst service ever.
This place is so terrible! We called them out to fix out tv 2 weeks ago. They ordered the part, and would be back in a week. A week later we had to call to figure out whats going on. They scheduled to come out. They came out, but only to tell me that they had ordered the wrong part. Since it was their mistake, they would overnight the correct part, and be back. My husband and I both have called and left several messages with the company since then, with no calls back. The 2 receptionists have no clue whats going on, and have no problem telling you that. And asking for the owner does no good, because they will tell you he's not available, but will call you back. Obviously, there is no call back from them.
This is now day 13 and my tv is no closer to working than it was before we made the terrible decision to call J & K Electronics!
DEAR CUSTOMER WE HAVE ADDRESSED THE PROBLEM THE SAME DAY YOU WROTE THIS REVIEW AND REPAIR WAS COMPLETED ALSO WE YOU GIVEN 50 % OFF , IF YOU HAVE FURTHER PROBLEMS WITH TV PLEASE CALL US AT
OUR GOAL TO SATISFY EACH ONE OF OUR CUSTOMER
RESPOND TO WarTrophy.
DEAR MR WAR TROPHY , I SPOKE TO YOU WHEN PURCHASE THE LAMP , AND I REMBER THT BUILD YOUR EPINION ON RECEPTIONIST AT SAMSUNG IF YOUR TRULY RESAECH THE LAMPS MANFACTURE INDUSTURY YOU FIND OSARM AND PHILIPS BOTH MANFACTURE LAMPS FOR DLP TV , FOR EXAMPLE MITSUBISHI THEY ONLY USE OSRAM , SAMSUNG USES PHILIPS DOES NOT MEAN ONE IS BETTER THAN THE OTHER IS T DEPENDS ON THE CONTRACT SIGNED WITH THEM . MOST IMPORTANT I FOUND AND I CAN SAY WEITH CONFIDENT AND FROM EXPERENCE BECAUSE WE SUPPLY TV REPAIR SHOPS IN HOUSTON AND WE SELL CLOSE 100 LAMP PER MONTH DIRECT CONSUMER .
LIKE YOUR SELF . WE ALWAYS PURCHASE OUR LAMPS DIRECTLY FORM AUTHORIZED DISTRIBUTER . AND WE WORK WITH THEM TO CROSS REFRENCE THESE LAMPS FOR EACH MODEL . DEAR MR WarTrophy IF YOU HAVE ANY QUESTION ABOUT YOUR AND SPECIFICATION PLEASE CALL US , FINALLY THE REPLACEMENT LAMP YOU HAVE RECIEVED STILL GOOD CORRECT !!!!!!!!
Avoid this shady company. My 61" Samsung DLP went out June 2010. I called Samsung and they referred me to J&K Electronics as an authorized repair center. Before calling, I did research and knew that the lamp had gone out. I also discovered that Phillips brand lamps are preferred as the have a much longer life span than the other lamp brands (3-5 years compared to 1-3). So, when I spoke to J&K about the issue I repeatedly demanded the Phillips lamp, which they reassured me is what they used. They also stated the life span as a reason for them using this brand. I was at work when the tech came by to install. My wife asked the tech to confirm once again that they were using a Phillips lamp to replace the burnt lamp in out tv. The tech showed her a Phillips box (he even left the box with the old lamp) and did the install. I got home and the tv looked great, bright as the day we purchased it new. Exactly one year, almost to the day, our lamp goes out again. I decide that I can repair this and order another Phillips lamp online without the housing. When I pull the lamp installed by J&K, it is not a Phillips, but is an OSRAM made by Sylvania. All J&K has to say about this is that Sylvania is a good lamp. Not the point. Avoid this company! They are shady, sneaky liars. I have also informed Samsung of this in the hope that they will not refer other customers to this dishonest company.
Response From J & K Electronics.
“I’m sorry that you had this experience with our company. At J&K Electronics, we strive for great customer service and we would like to talk to you further and discuss how we can make this situation right for you.
Please call Gus at 281-999-4443 so we can resolve this for you. Thank you for your feedback and we hope to hear from you soon.”
Do not trust their pricing. I called and received a price for hanging a tv with a special bracket. They gave me the price and when they arrived they unpacked my tv and then told me that the pricing was wrong. They expected to run wiring or find some way of raising their price. I already had the wiring in place and the installer called the owner who told me too bad. He claimed that I misunderstood the pricing. The pricing was only good if they did wiring (which would have cost even more). I told them to leave.
mr bum , our istallation fee and i have hundered with same price $ 150.0 with bracket , especial bracket and customer design have differnt pricing .
Worst service ever. We fought with these people for about 2 months to get our tv fixed and nothing was done! They never call back and they leave you on hold for a long time. After 2 months of trying to get our TV fixed they informed us that they couldnt help us because they could not order the parts from panasonic! They told me i, myself had to call panasonic! So i did. They refered us to another TV repair shop and they were so helpfull! Our TV was fixed in a week and they let us borrow a TV while ours was getting fixed! Stay away from J &K
DEAR ANGIE , THE PART WAS NOT AVALIABLE (BACKORDERED ) . WE OFFERED LOANERS MANY TIMES BUT YOU DECLINED , THE LOANER TV IS IS PART OF A LOANER PROGRAM BY PANASONIC REQUIRE TO SIGN A CONTRACT BETWEEN YOU AND PANASONIC AGREEING TO BE RESPONSIBLE FOR LOANER TV . TILL YOU TV REPAIRED A RETURNED AND YOU REFUSE TO DO SO .
Not very good service.
These guys are nothing but sharks waiting for a fish to come by.......!!!!
Stay a away from this business....................
J&K ELECTRONICS ,TAKE VERY SERIOUS CUSTOMER REVIEWS . WE HAVE SEARCH OUR DATA BASE FOR LAST TWO YEARS FOUND NO RECORD OF Rachel g Beck . PLEASE CALLS US AT 281-999-4443 FOR THE REASON BEHIND YOUR REVIEW
Not very good service. The owner is very friendly but does a terrible job of communicating what is going on. It appears as though this place is not organized. I cant recommend their services because they could not fix my problem, but going into it, it was probable that it would not get fixed. After reading the reviews that were not favorable, I would tend to agree with them. Too bad because trhe owner seems nice.
THANK YOU FOR YOUR HONSTY , WE ARE NICE PEOPLE , YOU RIGHT MY ENGLISH IS NOT THAT GREAT . WE WERE HONST WITH YOU AND WE TOLD YOU YOU TV NOT WORTH REPAIRING , IT WORKED AGAINST US ,
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