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10/16/09
VERY POOR CUSTOMER SERVICE
by houstondrew at Citysearch
I TRIED FOR 3 DAYS TO GET SOME PARTS FROM THEM TO DO A RESTORATION ON A QUAD THAT I COULDNT HAVE AS A KID...I E-MAILED, FAXED AND EVEN CALLED ABOUT THE PARTS....IN 3 DAYS I COULDNT GET ANY HELP THEY TOLD ME TO FAX THE LIST AND THEY WOULD LOOK THEM UP AND GET BACK TO ME...THEY NEVER DID, AND WHEN I CALLED, THEY PUT ME OFF AND SAID THEY DIDNT LOOK THEM UP YET..........I FINALY GOT THE PARTS I NEEDED ORDERED FROM A DEALER IN GEORGIA $2349.63 WORTH...IVE NEVER HAD TO BEG A STORE FOR MY BUISNESS , I GUESS MY MONEY WASENT GOOD ENOUGH FOR THEM...THIS STORE WAS OWNED BY THE CYOTE?? FAMILY BEFORE MANCUSO BOUGHT IT, AND THEY NEW HOW TO TREAT PEOPLE AND MAKE $$$ WITH GOOD CUSTOMER SERVICE...THEY NEED TO LEARN SOME LESSONS FROM THEM
- Pros: EASY TO FIND
- Cons: MANCUSO EMPLOYEES AND POOR SERVICE
03/01/08
A.J. Foyt Motorcycles Houston TX
by rcountr at Citysearch
In 1994 I purchased a VN 1500 from this dealership. I was pleased with the service and product. I recently visited the dealership again to purchase another motorcycle. I wanted to test drive on e of the bikes. I was told that they did not have any 900's ready to test drive that I would have to come back. I did a few days later and drove one. It was smaller than I had hoped and asked to drive one of the larger bikes. Same story as before. I called in the AM a few days later and was told that he would have one ready for that afternoon about 3:30. I drove the 20 miles to the dealership and stood around for about 15 minutes until the sales rep finally came to me and stated that he did not have one ready for me to test drive. I felt that the customer service at AJ has declined drastically since I was first there. I went to another dealership and was treated well and given a good deal on a Nomad. I will not visit AJ Foyt again. I got the feeling that they do not care if they sell a bike or not. Hopefully some of you will have better experiences with them.
- Pros: Accessories
- Cons: Parking, Customer Service
12/01/06
Worst customer service
by jodaddy1999 at Citysearch
I am owner of two motorcycles and both times I went to this place to look what they offer and both event were irritating. There were a couple of times i went in to see if they had the model I wanted and waited for the sales rep. for some assistance. They new I was the next customer but i was blown off for another. When I was in the market for my cruiser (Vulan 2000), I was helped by a new sales rep. TED, he was the only helpful person when I went. I was waiting for the Vulan 2000 to be on stock and on display to see what i would be in for but never arrived. I called in advance before i drove to the dealer shop only to found out i was lied to about the model i was looking for was there. I specifically asked for the Vulcan 2000 not the classic or LT version but come to find out i wasted my time and gas. The only reasons i had kept going cause it was close to my home and hopes it changed. Ted is the only good rep there and was going to offer me a military discount but I found a better deal elsewhere.
- Pros: military discount ?????maybe
- Cons: Parking, Services
The Details on A J Foyt Cycles
Category:
Motorcycle Dealers, New Boat Dealers, All Terrain Vehicle Dealers, Marinas, Boat Dealers
