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airumel

Joined 4 years ago

GREAT experience (given the circumstance). My Jeep suffered an overnight hit and run parked in front of my house. It's an older Jeep and I didn't carry the insurance coverage for the damage. I asked my insurance company for shop recommendations and also read online reviews for repair shops. I sent my wife out to four shops, two on the insurance list and the two best from online reviews. I was happy to send my wife out to see who would give her the "female treatment" so typical in the industry. Master, her last stop, was not only the least expensive (less than half of the highest quote), but Victor took the time to show her just how much work and parts would be involved and explain all of the other shops' estimates. It was by far her best experience. We looked at all of the itemized estimates and decided on Master, which was not on the insurance-recommended list.

I couldn't be happier with the results. In order to save me some money, since he knew I was paying out of my hide, he offered to straighten some sheet metal rather than replace it. I figured I could live with some imperfections on the old Jeep. I saw the work prior to paint and was amazed at the craftsmanship. I've done my share of wrenching and paint/body work in my earlier days when I had the shop and the energy. These guys are pros and I didn't see any corners cut. When I asked why they aren't a "preferred" shop by insurance companies, they said they prefer to remain independent so they can better negotiate with the insurance companies on the customer's behalf. They also don't snare their customers by running a vulturous wrecker service dragging poor accident victims back to their shop. They seem to do fine by simply doing good work.

Victor was courteous and professional, downright nice really. The work was outstanding. And the price was the best in town. If I ever need body or paint work, next time I'll skip the comparison shopping and go straight to Master.

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knightCL

Joined 2 years ago

Thank you Master Auto Body & Staff. I will like to once again thank Master Auto Body & all the staff. Not only did they repair my vehicle to perfection, they went the extra mile and used all new OEM parts at no additional cost. (because my insurance paid for recondition parts) I was very happy and pleased to know that there are still honest and helpful people who really do care about quality and customer service. If you need any kind of paint, collision, or even upholster repair don't look any further call the Master's. Check out there web site they have some great before & after pictures www.masterautobodyshop,com

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tenchi

Joined 9 years ago

Must Be Self Reviews! See UPDATE. I brought my vehicle to Master Paint and Body after reading their reviews on line. After 4 weeks of being in their shop after an accident (fault of the other driver), I picked up my vehicle and while the body work was very good and the paint was a perfect match, I immediately saw a couple of slight paint imperfections. I told myself that I could live with it after not having my vehicle for so long. I drove my car for 1 week and discovered that during that week the paint was chipping badly from rock chips on the front bumper. I called them and to their credit they were accomodating and told me to just bring it back in. I did so, and when I arrived they looked at it they began trying to tell me that it was chipping because I was speeding and tailgating. I immediately called BS and told them that the car was 5 years old and the original paint didn't chip away in large chunks like their paint did. The Master Representative then stopped his argument and agreed to repaint my vehicle. After a couple of weeks they called me to pick up the vehicle. The paint again looked good and the representative stated that he had talked to their paint supplier and they asked that I let the paint cure longer. They also said that they buffed out my car since I had to bring it back. I drove my car home and left it in the garage for over 2 months before taking it out of the neighborhood. When I did begin driving the car to work again I babied the car and stayed back at least 4 - 6 car lengths at all times. It has now been about 7 weeks since I began driving my car full time and the front bumper is again chipping. My inital thought was that I could probably bring it back but what's the use if they can't get it right!?! My time is worth more than the cost of repainting the front bumper again. Just when I was ready to call it a day with this issue, Victor, from Masters Paint and Body called to discuss what was going on with my car. He arranged for a loaner and even had the loaner dropped off and my car picked up. I just got it back today after a week and the paint is once again beautiful. Victor took it a step further and had their paint rep come in for an analysis. In addition to that, Victor worked out a deal with Xpert Tinting and Alarms to apply the 3M Clear Bra at Master's Paint and Body's pricing. Victor and Master's Paint and Body truly displayed their Customer Focus during this whole ordeal. While it wasn't completely painless, it is nice to know that there are businesses out there that still do work for the Customer!

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MrHenry

Joined 3 years ago

Paint jobs of the highest caliber. I have a 2005 Scion Xa project car that I bought from my friend. When I first got in the car, I realized he had painted all the panels in the interior of the car blue. I was horrified because a perfectly beautiful car was subject to an amateur paint job not even worthy of one star. My friend told me even he regrets painting it himself. Well, I decided to go online and look for the closest body shop to my house. I found Master Auto Body & Upholstery through google. When I got there, a man named Victor showed me around the warehouse a little. He was really courteous and knowledgeable. They had just finished converting a 2009 Mitsubishi Evolution from a 4 door to a 2 door. Right then and there, I knew these guys were in a different league. It's not everyday you see a 4 door converted to a 2 door. Well, it was no doubt these guys could paint my panels blindfolded, but I was afraid it would cost me and an arm and a leg. However, after Victor gave me my quote for the paint and labor, all I could say was SOLD!! Hahaha... It took about 1 1/2 days, but when I saw my car, I knew there was a god. Car show quality is all I got to say. I highly recommend this place to anyone looking for anything cosmetic done to the car.

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Natasha G

Joined 3 years ago

Excellent service and reasonable prices. I was looking to retrofit my old Toyota Camry with tether anchors for infant car seat. All Toyota dealerships refused to do it since it's a lot of work and you dont' make up in revenue for time spent. This was the only body shop that agreed to do the job. Not only did they install everything nicely, but they also charged me very reasonably - somethng that is very rare these days when economy in the whole country is struggling. Customer service is fantastic. Everybody I talked to was very polite and eager to help. They really went an extra mile in my case and fixed a couple of other little things as well without additional charge. Next time I have trouble with the car I'm definitely going back, and will recommend all of my friends this body shop. Excellent experience!!!

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bjames20

Joined 5 years ago

The Only Place For Car Repairs!!!. I brought in my 2005 Nissan Altima for repairs to my front bumper, hood, and headlights. After reviewing all the estimates from other shops, I decided on Master Auto Body because of their attention to detail and ability to fix what other shops could not. I picked up my car and was amazed! The car looked like it just came off the lot! It was sparkling clean inside and out, and I couldn't even tell where the damage was! This was my first experience with a body shop and I see no reason to go anywhere else if I have to head to a body shop again.

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Mia3

Joined 4 years ago

Great shop, great service. I am one of those unlucky customers who got ripped off by Maaco. (Don't ever go to those crooks! They will charge you for work they never did and the paint will start peeling right away).

What a different experience with this shop! Victor was handling my car repair. He took time to explain to me every single detail regarding repair. They took apart the front and back bumper (damaged in a collision and supposedly repaired by Maaco), and then showed me the car and explained what was done wrong. Victor handled the claim with insurance company, and he arranged for a rental (by the way, I can highly recommend Toyota Rent A Car on Fondren). Victor called me on a daily basis to update me on a progress.

When I picked my car I was impressed by the quality of work. They even washed my car and cleaned the interior. My car was cleaner than when I left it in the shop.

This shop restored my belief that there are still decent people out there who do an honest job and take pride in their workmanship.

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AWDriver

Joined 4 years ago

Great job on paintless ding repair, fast work. Saw my car same day, paintless dent repair guy did a great job. Dent was on a difficult spot of car (curved wheel arch right in the middle of the eyebrow, the crease in middle of arch that creates the car's line). Got it as perfect as possible without repainting, extremely impressed. Would definitely give them first shot at any other type of body work I needed.

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TowersBill

Joined 4 years ago

#1 Auto Repair Shop. I never write any reviews online but this shop really impressed me with there work. As soon as you are welcomed into there office you fell very confident of there work and honesty. They went over all the options I had and worked with me and understood exactly what I needed. I was really surprised on how well everything went with the repairs on my vehicle. The car was finished on time,great price,great customer service,very detailed repairs, and I could go on and on. The bottom line is if you need your vehicle repaired stop by and take a look for yourself. Thank you David, Victor and all the staff.

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joanneh67

Joined 4 years ago

Would recommend to anyone!. I have 2002 Grand Am Gt and my right side front door wouldn't open all the way which had caused the fender to bend, the side molding also needed to be reglued as it was a little loose. I went in for an estimate last Friday and liked the price alot and the friendliness. I previously was quoted a much higher price and was told I would've had to leave my car for 4 days. So I googled body shops and came across Master Auto Body & Upholstery and the reviews were very impressive. I left my car overnight and they did a really great job on my car, they even touched up some marks that were on my car. So now my car looks like it did when I bought it and my husband bought me some new rims today, my car looks amazing. So I would definitely recommend this place to anyone. I was very impressed with the finished product and the friendly service.