City Pets
Houston, TX 77036-6515
Phone: (713) 271-7387
Editorial Description for City Pets
Pet store in business since 1984 sells freshwater and saltwater fish, reptiles, birds, rabbits, other small pets, and pet supplies.
User Reviews for City Pets
12/23/2007 Posted by complexity
I bought a 90 gallon Oceanic setup from them; however, upon delivery, I immediately informed them that the stand was warped. They told me it was fine. Upon checking into the issue, every resource stated that the stand must be plumb and level or the extreme weight of that much water would stress the seams of the tank and cause leaks. When I called them to have the stand exchanged for one that's not warped, they refused to exchange it, insisting on a refund instead. I paid with a credit card, but they refused to do a credit card refund because they said it would cost them extra. Fortunately, I don't have finance charges so I didn't press the issue, but I could have done so with my cc company since what they were doing was against the rules. Instead, they wanted to write me a check. I was feeling leery of them at this point, refused their check, and we settled on a cash refund. The reason the guy (brother #2) gave me for demanding the refund that his brother (brother #1) sold it to me for less than their cost and they were losing money on the sale. That's odd because when I bought the setup, brother #1 would not quote me a price until he called #2, and now #2 is saying that #1 sold it for less than he would have? I never told #2 that I was right there when #1 called him, but his story made it clear something was not right. This was on top of several missed promises of delivery dates and that they could not get all of the pieces even weeks after their original date. They were very unprofessional when I would not accept the warped stand. I think they thought they could pull a fast one on me, and when I didn't accept it, they demanded the refund. They seemed to be intentionally dishonest. As a result, I not only do not recommend them, but offer a warning to be careful buying anything that would require the honor any guarantee in the future. They may not honor it. This fits with the other review of the switched bulbs. I do not believe they are honest.
Pros: Cheap delivery charges
Cons: Defective products, broke credit card rules, intentionally dishonest.
05/30/2007 Posted by iamlola
I would NEVER go here again. Although City Pets has a large selection, they have the absolute WORST service I have ever encountered in the business. I came in on a fairly slow evening looking to purchase a saltwater tank for my son's birthday. I was greeted by Donnie, who looked as if he wanted to assist me, but when I started asking questions, he seemed irritated and looked at me as if I was an idiot. Not only was he uneager to help, he passed me onto another staff member, who knew absolutlely nothing about what I was inquiring about. Not only that, i didn't realize that their closing hour was at 8:00, to have the lights actually turned off on me to "kick" me out the store! Unbelievable. Don't come here if you want great service and knowledge. Come here if you expect attitude problem and disorganization.
Pros: Large selection
Cons: Horrible service and staff
1 out of 1 people found this review helpful
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