Phonoscope Limited

Stuff T.

Joined 1 year ago

WORST CABLE COMPANY EVER! MOVIES PROMISED, BUT NOT DELIVERED! THEY LIE CONTINUALLY TO YOU WHEN YOU CALL IN TO PLACATE YOU! FORCED INTO HAVING WITH APT COMPLEX!!! DO NOT LIVE IN A PLACE WITH PHONOSCOPE CABLE OR YOU WILL FOREVER REGRET IT!!!!!

Doesn't Recommend

Scott H.

Joined 1 year ago

Don't Use Phonoscope!. Got Phonoscope "HD" service yesterday. Hooked it up, and a bunch of the HD channels don't work. Customer Service actually said "well, there's a disclaimer that says our channel lineup may change, so you can't expect any particular channel to be there on any particular days. It could be the weather." For the record, today is clear, cool, a beautiful day in Houston. So what they claim to sell is not what they sell, they know it, and they sell it anyway. No wonder so many people in our complex have dishes!

Doesn't Recommend

mn1966

Joined 2 years ago

Stay away from Phonoscope. Phonoscope is the worst Internet & data service provider that we have ever had. If the service works, it’s OK but the Internet can be quite slow. But if you ever have a major outage, like a cable cut, Good Luck!!

One cable cut had us out for two days! It caused all sorts of havoc in our company. All the promises that they had redundant facilities and fast repair services was just so much hog wash. Stay away from this company!

Doesn't Recommend

DAllen012

Joined 7 years ago

Annoying!. Firstly, I'm rating 1 star because a star is required in order to publish this review.

I have Phonoscope because I must have it. No other choices are available to us here. The cost of having a cable box and dvr is ridiculous (I was quoted $20 monthly box rental on top of an increased monthly plan cost! Errr hello $13 Tivo that I can program from my Blackberry!) so we have opted for basic 80-ish channels and tivo. My main concern with their cable is during each show I watch, the aforementioned (by ktb77004) commercial with the "ominous music" for the Houston Business Channel comes on OR a commercial about a woman not wanting to use a dirty catheter (who would?). While these types of commercials may be useful to some, I would appreciate not having the HGTV reveal completely interrupted only to bring me back to the final interview or even worse--the credits of my regularly scheduled programming.

The cable internet is adequate. There were a few months where it was a given that every day at 4:30pm I would have no internet service and that would last for a couple hours. When contacting Phonoscope, they are always available but not always knowledgeable, and of course even if I was unable to use the internet during a portion of my waking and at home time at no fault of my own, I was still required to pay the entire bill. Ahhh how I miss Time Warner in that respect!

We are now looking to purchase a home and a top excitement of ours is freedom of choice to run in the opposite direction of Phonoscope. I would pay good money to rid us of the commercials consistently overlapping our programs!!

Doesn't Recommend

ktb77004

Joined 4 years ago

ABSOLUTELY TERRIBLE. I am guessing that if you are signing up with phonoscope then it is because you have to with your apartment complex. If not, DO NOT DO IT!

They are amazing if you don't want internet or cable. If you just want to call one of their 4 customer reps, then you are set. You will talk to them all of the time anyway.

Let's start with the cable; It is slow, and that is if you are picking up any at all. I have lived in my apt. for a year and have had internet for about half of that. No exageration. Would have canceled it, but I had no other choice.

If you love OnDemand movies, this is not the place for you. First of all, they do not even offer HBO, Showtime, Cinemax, TMC, or anything worth watching OnDemand. They simply do not have them. You get Starz, Encore and PayPerView. Kind of. IF you get the OnDemand to even come on, then the movie will continuously freeze and make you turn off your box to start over and fast forward to that spot like every 20 minutes. Finally, it will just stop working and you will miss the end of your terrible movie experience.

Their HD is in no way HD. Don't even expect it.

Cable companies are in charge of selling a portion of their advertising space(commercials). Phonoscope continuously plays the same 5 commercials on EVERY CHANNEL. This might no sound so bad, I know, but when you watch the commercial for the Houston Business Channel with it's ominous music and dated propaganda for the 87,000th time, you consider pouring a beer on your television. Terrible.

Phonoscope is honestly a very large reason, if not THE reason, that I will not be renewing my lease. This might sound petty, as I do not even watch that much television, but I do OWN a TV and think that I should expect to be able to watch it considering that I am paying money for it.

Recommends

mbc123

Joined 6 years ago

Great Customer Service. I wanted to pass along a good experience with these guys. I woke up one Saturday morning and my internet was down, so I called Phonoscope (and your call is ALWAYS answered by an actual person) and they were able to walk me through several things to check the internet status. Eventually, we ended the call with them agreeing to send out a tech (the same day, and in about an hour). However, in about 5 minutes they called me back with another option, and got the internet up and running in no time, without the need to send anyone out. I've had other cable companies in the past, and have NEVER had this kind of prompt, above-and-beyond customer service. They have good rates and good packages, the DVR, HD, and internet are great for the price, and I'd recommend them to anyone tired of having to spend 45 minutes on the phone just to speak to a representative.