Betsy R.

Joined 4 months ago

Ticket #067921 Our Experience with Hilton Furniture on Sunday Feb 10th, 2013:

My husband and I visited your store on Sunday, February 10th, 2013. We were looking for a sectional for our home. Our salesmen, Samuel and Doug were very helpful in assisting us in finding that perfect sectional. We were promised a prompt delivery that night and we left the store very happy. When we got home and started preparing the house for the arrival of our new sofa, we got a call that the sectional was not available at the store until Monday and that the piece that we were promised was just the floor model and could not be sold. Disappointed, we agreed to the rescheduled window for Monday which was 11am – 3pm. We felt that we had no other choice. But unfortunately, Mondays are always bad at any job and of course, as soon as I got to work, it was hectic already. Same for my husband at his job. So we called to reschedule another window for Monday which was 5-8pm. We waited n waited n waited. Finally we called the store at 9pm asking for the status on our sofa. We were told that it was already on the way when in fact it wasn’t. I told the gentleman who answered the phone to have the delivery driver call me directly, maybe I could get a straight honest answer out of him instead. He called me 20 minutes later and said that he just left the warehouse and that he would be at my house in 20 minutes. He got to my house at 10pm….with a broken sofa. At this point, I’m already frustrated, tired, and mad as hell. Add the fact that I’m pregnant to that mix and…well…need I say more??? It was 11pm by the time they finished setting everything up. They wrote on the ticket that we were owed a replacement sofa and that it would be delivered on Tuesday. Tuesday came and not a single phone call from the store about the replacement. I called the store at 11am and after a few phone transfers, was told that the sofa replacement would be delivered after 12pm. We received the furniture a little before 12pm and it worked fine. All in all, I am somewhat satisfied with the furniture that we received, very satisfied with the salesmen, Doug and Samuel, dissatisfied with the delivery process. But, there is a huge communication gap between the salesmen and the warehouse crew. We are satisfied how they were able to correct their mistakes. Needless to say, we will not be shopping at Hilton Furniture again, and that's a fact Jack.

Avalos Family Ticket #067921

Tino V.

Joined 4 months ago

Ticket:067649 I visit the store in a Sunday in February 3 to find a twin mattress.I walked around the store for 10 minutes,But nobody helped.I had to go to the desk that was in the entrance and a women called Flor,even do she was occupied, she show us all the mattress,she answered all our questions.Thanks to her, we bought the mattress that we wanted.I wish there was more salespersons like her.

Crystalynn W.

Joined 5 months ago

Invoice #067026 I have been looking for a new living room set for 2 years, I have been to just about EVERY furniture store from 45 and main to 2920 and 45. Noone had anything like I wanted even Mattress Mac! My husband and I were out one last time to see if by any chance we could find something I liked. Which neither one of us thought was likely. We happened upon Hilton furniture by accident (we made a wrong turn). We decided to go in and check it out, and are SO glad we did. We were greeted by the BEST sales person we have ever incountered (Flor). She was kind, knowledgable, polite, honest and very helpful. This store is approximatly a hour away from our house and I promise as long as Hilton has wonderful staff like her we will continue to purchase our furniture from them.

Three cheers for Flor and the finance man sorry I forgot his name!!!!!

Nicki L.

Joined 5 months ago

Ticket # 066670 I love HIlton!!!! My family and I just purchased our third room from there!! The salesmen are fantastic and work hard to get you some really great deals!!!! The financing is a piece of cake!!! I recommend Hilton Furniture and Mattress to all who will listen!!!! We already know what new room we will be furnishing on our next trip to Hilton!!! We have used Dale on the last two purchases and he has never let us down!!!!

Beatrice D.

Joined 8 months ago

Hello would like to write a few thing about my experience with Hilton furniture about a year ago I ordered a dinnette set when it arrived one of the chairs was damanage and they say it would be three wks before a replacement would be available I did get the chair in 1 wk before guest arrived. And said I would no use them again .Well a decided to give them another chance and ordered a living room set and queen side bed .Quincy was my sale person and said the furniture would be ready in 2 to 3 wks the livingroom furniture was to be custom covered in a light blue. Quincy was very nice and helpful but the rest was I nightmare I received a phone call on Monday Oct 8 that my furniture would be deliveried Friday Oct 12 between 1pm-4pm I called the delivery center @ 2pm friday on a update on time of delivery and was told that quincy had no right to tell that the furniture would be delivered today. So I call Quincy who stated the delivery truck did not come in thursday night but was on it's way but I would have furniture today Mine you I had gotten rid of bed and living room furniture in antispation of the new furniture.At 6pm

I call again was told Quincy when to pick up furniture the make a long store short @ 9pm Quincy brought the queen side bed and told me that the sofa had not come . and

would be deliveried sometime next wk. .Got a phone call Sunday and was told the living room furniture would be here monday night between 8-10pm Well about 9:30 pm they arrive and the furniture is the wrong color instead of a light blue it's a grayblue (slate) call Quincy to tell him it's the wrong color and the delivery man tells me I need to hurry and sign because he has other deliveries Itry to tell him I'm talking to Quincy becasue this is not the color I ordered ,the delivery man told me he was not his problem and that he had another delivery in Kemah and I need to get off the phone and sign the paper work. I did talk to QUINCY the next day and now I have to wait 3 more wks for the color to be redone I'm not sure were the break down in comunicate occurred but ware house personnel and delivery people .is bad.So now we'll see what will happen next

Thomas M.

Joined 8 months ago

Ticket #064131,Ticket #064145. We hadn’t even planned looking for furniture at this time but my friend and I decided to take a look and see what Hilton had to offer and were we ever surprised. We saw immediately what we wanted and were about to walk out with a plan for a future purchase but instead were approached by Dale (The man with a plan). This guy was very well informed about what he was selling and had our full attention from Hello. Neither my friend nor I had purchased furniture before and didn’t know what to expect but we do now and will come looking for Dale anytime we are ready to add to our home. Thank you, Dale and Hilton. Your customer service rocks! We are so happy with our selection and the friendly service. It was like being helped by a close friend who was looking out for our best interest.

Thanks, Thomas and Jaryd

Antonio J.

Joined 8 months ago

Ticket #064060 I shopped around for months looking for the right sofa Vince Price stayed with me the whole time until we found the perfect one I recommend Hilton Furniture 100%

Chris G.

Joined 10 months ago

Ticket # 062636 Great deal on a new Sofa set. Thanks guys for helping us with our furniture needs.

Recommends

Jose S.

Joined 1 year ago

Ticket#59816, Over all it was a great experience for me, they were kind and patient and willing to work with the price. Would defanetly be a repeat.

Recommends

Alice M.

Joined 1 year ago

Best Furniture Store - Will drive 4 hours to get my furnitur. If you are in Houston or not this is the place to get your furniture. My husband and I have been dealing with Hilton since he first opened (when he was cutting things with chain saws) and I must say that his customer service has not changed. If you know me that is what I look for. My husband and I went to get our bedroom suite this past week and Hilton set us up. Had two of the nicest gentlemen deliver it to Austin for us. Thanks again Hilton, you deserve all of your success, you have never done us wrong. -