Houston >Women's Clothing > Beautiful U Bridal Veil
“customer service is great.”
“They were very quick and attentive, and were wonderful people to work with.”
A Terrible Bridal Experience.
I've read the other reviews online about Beautiful U, but none are similar to my experience there.
I took in my wedding gown to be altered about 6 months before my wedding. Between my first alteration and my wedding day, I went to Beautiful U for about 6 alterations. I need to add that it took 4 alterations at a completely different bridal shop (out of town) to fix the damage they did to my gown, and all this fixing had to happen just a week before the wedding. Talk about a bridal nightmare!
Some of the problems with the gown:
The hem on the bottom was completely crooked - too long in some places and too short in others. There were seams in the gown where one side of the seam was one length and the other side was another!
They created an ugly bustle and when I told them I didn't really like it, said that they couldn't do any better. Then, unbeknownst to me, they completely changed all the pleats in train of my gown so that their bustle looked good. It took 3 fittings to fix that when I took it to another shop.
They left pins in my gown! It almost looked like they tried to discretely pin it (by hiding it in the fabric) so that they didn't have to take the time to sew that part of the dress.
The gown was too loose on me. I asked several times for them to make it tighter (it was a form fitting gown). They kept refusing, saying it was tight enough. I think they were trying to avoid doing extra work.
They never spent more than 15 minutes on me during a fitting. Meaning, they weren't very careful with their pinning or fixing of the gown. It was done very hastily with tons of room for error.
During one of the earlier fittings, they took in the bust when it was obvious during the first fitting that I had no room to spare! Why would they do this? It's clear that they don't remember things well or that the women sewing in the back aren't communicating well with the women who pin things during fittings.
That's part of another issue - a lot of the women pinning and sewing speak broken English. Therefore, it's really hard to communicate what you wan't to see fixed or altered, resulting in a poorly altered gown.
And the rates they charged were just ridiculous. My bill at Beautiful U was around $500 (for taking it in, hemming, creating bustle, and adding straps) while the cost for fixing all of their mistakes (basically doing more work than the ladies at Beautiful U ever did) cost only $275.
The women who work there are very sweet, but I promise you, they don't know how to properly or carefully alter a gown!
Do yourself a favor, especially if you're in need of an alteration shop for you wedding gown - stay far, far away from this place! You don't want to stress out about your already-expensive gown being completely destroyed by clearly inexperienced seamstresses. I promise, you'll save money and stress by taking it somewhere else.
AMAZING SERVICE/WONDERFUL RESULTS. I was in a wedding and had lost about 2.5 dress sizes, i had ordered my dress pre diet....so i was worried about alterations. Arlene and her staff did an amazing job on my alterations, and she was very reasonably priced. I will definitely use them again and refer everyone i know. you couldnt even tell my dress had been worked on!
Wonderful service, and they do all kinds of alterations..
I went in for my first wedding dress fitting, and I was lucky to see some of this establishments work. Another two women were getting custom dresses made, and the workmanship is wonderful. Customer service is great. It is very busy, and the owner and employees work to built relationships with their customers. I felt extremely comfortable for my first fitting. They help with everything, picking the right undergarments, altering things to how you want them, and are the most reasonable cost wise I have seen around (and I called a lot of places). I will definitely write a review about the other fittings and final product, but as of right now I could not be more satisfied.
The other fittings I had were great as well. I had to have a lot of work done in total, the bodice taken in where there was bead work, the straps taken up, the dress taken up with multiple layers, boning put in, the the dress bustled. They were very quick and attentive, and were wonderful people to work with. This was such a great experience, and I couldn't be happier. They came in under cost as well. You won't be disappointed with Arlene and her staff.
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