Houston >Restaurants >
Pizza >Fuzzy's Pizza & Cafe
823 Antoine Dr, Houston, TX | Directions 7702429.782245 -95.475595
Mon-Thu 11am-9pm ; Fri 11am-10pm ; Sat Closed ; Sun Closed
Neighborhoods: Great Uptown, Westside
Owner Fuzzy does poor business. As a resident of neighboring apartment complex, I noticed over the years that Fuzzy harasses people about his business policies. During hurricane Ike he gouged his prices and profited unlawfully off of people desiring a hot plate of food. He and his employees are extremely rude, prices are too high, and oddly enough cars keep getting vandalized in his parking lots.
Consistent High Quality – We have been enjoying truly 'gourmet-grade' pizza at Fuzzy's on Antoine for well over a decade. Tonight we had our favorite-- Margherita on whole wheat. (You still can't beat it anywhere!) Fuzzy's secret? Consistency.
The crisp greek salads, the freshly brewed iced tea (always crystal clear, never cloudy), and the unique specialty pizzas NEVER vary in their high quality. Thank You, Mr. & Mrs. Fuzzy, for all your years at the customer counter and the pizza oven. You and your consistently great food are very much appreciated!
The rudeness is unbelievable. – nasty servce. I was a loyal customer 20 years ago. Now, i will never return. But on the contrair Fuzzys on Mason Rd. is way better than the one on antoine.
INCREDIBLY RUDE – These people do not care at all about their customers. We watched a lady politely go up to the employee and tell her that the tuscany pizza infront of her was not what she had ordered and that she had ordered a pepperoni. The employee became upset by this and argued with the lady telling her that she was positive that she had ordered the tuscany. The lady continued to be polite and told her she wanted a pepperoni and the employee, rudely said "I asked you three times what you wanted and every time you told me you wanted the tuscany, i know what i heard." The owner came over and we expected her to get on to her employee for being rude but instead she rudely asked the lady if she was sure she had ordered the pepperoni. This lady had a small child so i highly doubt she would order a pizza covered with spinach and mushrooms. After the lady the left, the employees talk bad about her right in front of our face. I heard that Fuzzy himself is even ruder than his wife.
The pizza is good but there is better, and with much politer staff.
Good food/extremely bad service. – I have been a customer of Fuzzy's on Antione for 20 years. Today was the last time. The women who called herself the owner was rude, loud, arrogant - told me they had no resposibility for making sure an order was correct. She put the phone down on me twice while I was explaining the order we had picked up was wrong. She told me it was my responsibility to make sure the order was correct and if I called again she would call the police on me. Such rudeness does not deserve to be supported. I doubt Fuzzy would approve nor the former President and First Lady. In fact I think they would be extremely disappointed that a once friendly place to eat had deteriorated so much.
I WILL NEVER RETURN TO FUZZY'S – I’m still in shock as to what happened at Fuzzy’s the other week. my wife placed an order for pick up, and when I got to the pizza place – the old man at the front starting ringing up my order. I didn’t know what my wife had ordered and the price seemed pretty high, so I asked “excuse me, can u please tell me what my wife ordered?” and are u ready for this…..he threw my credit card back at me, and told me I’m being cheap and asked me “why don’t u trust your wife? are the both of you poor and can't afford this meal?” – I was about to jump over the counter and grab him – but instead I kept my cool and told him I want a credit and I’m never eating there again – he then told me to "GO TO HELL." I have since disputed the charge with American express (which I was successful at) and I reported the incident to the BB B (which I urge everyone to do.) This restaurant should be out of business, but WE need to act and report these incidents to the BB B. there is MUCH better Pizza in Houston. who needs fuzzy's!!!
Admit good pizza but HORRIBLE customer service – I too have never written a review however would have to agree with others that the owners, particualarly the female owner lacks common sense and consideration. The owner critzed my 18yr old daughter because she dropped her order of 2 slices of pizza off their new plates, which are very slippery. When we first walked in a man did the same thing and he was treated to new slices at no charge by the male owner. When the samething happened to my daughter the female owner was out and she got irate. She said it was my daughter's fault because she looked all dazed like she was sleepy or on something. The fact is my father was lying on his death bed and my daughter was down but not on anything!! The owner then argues with me that her mohter is ill too which gives my daughter no excuxe. I would have been willing to pay again for the pizza but do not criticize your customers and particulary my children. The man who dropped his pizza before me was aplogizing for our experience with the owner! What happened to the days when customers were always right?!? I have been to Fuzzy's for the last 15 yrs or more for dinner, lunch and birthday parties but ll never return again.
No Customer Service – I have had a run in with the owner myself which leads me to believe the following account a co-worker sent me about one of his friends experiences at Fuzzy's. Please read.
I am still at a loss for words over the verbal assault that took place last night, Monday June 1st, 2009, at the hands of the owner of Fuzzy’s Pizza on Antoine Drive….all less than three feet from my 2 year old son who was in my arms. Even more amazing is what set this man off is the fact that he couldn’t fill a to-go order completely.
I had my 2 year old son with me, we had paid and were waiting on the order. The buzzer went off and we went to the counter where the owner handed me one salad. I told him we had two salads and four slices of pizza. Frustrated at that point, he went back to the kitchen and returned with the pizza slices. I told him we were still missing one salad and he went irate. He screamed “I didn’t take your order!” I told him he needed to calm down, that I was just trying to get what I ordered. At this point he began yelling “F--- You, I am the owner, F--- You”. This was all about three feet from my son, whom I was holding. He then came around from behind the counter to get closer to me and my son, as he continued with the F--- You’s, even with me saying “I have a baby here”.
When I looked at my son, he was shaking and crying as he looked at this man still screaming at us, so I got him out of there.
Sadly, we live in a world where a father can’t protect his son and put another man with these character traits in his place, as I would certainly be facing lawsuits if I had l_id a hand on him. So my only move is too spread the word about this place and what other parents could be exposing their children to. My wife and I looked at restaurant reviews last night and sure enough these owners have made it common place to cuss and scream at patrons because of their own frustrations. It was always between two adults up until last night, when this man involved my 2 year old child.
My hope is that all who read this will (i) never go to Fuzzy’s Pizza again, and (ii) forward this email to all you know. The only way to get back at this man who holds absolutely no concern for children is to affect him where it hurts, his business.
Thanks for taking time to read and if this infuriates you as it has me, please forward to other Houstonians. Several people have already informed me they will be sending personal letters to the restaurant to advise the owners they have become aware of this incident (feel free to use my name) and will never eat at Fuzzy’s Pizza again. If you’d like to also send a letter, their address is:
823 Antoine Drive
Houston, Texas 77024
horrible customer service – Like many many other reviwers, I also have to comment on the bad, rude service I have witnessed and been subjected to. This restaurant is in a nice, affluent neighborhood and there is a lot of disposable income surrounding this restaurant, but I suspect people will begin to stay away in droves due to the poor treatment. Contrary to an earlier post, these are not posts from competitors-just former patrons.
PARENTS SHOULD NOT BRING CHILDREN AROUND THE OWNER – I have been a customer for years. My 2 year old son and I went in to pick up a to-go order tonight (June 1, 2009). The owner (husband) handed me my order and it wasn't complete. I told him what was missing, he filled more of the order but still not complete. At this point he went irate, screaming that he wasn't the one who took my order. He then began screaming "F-- You, I am the owner, F--- You, don't ever come back here". This entire time I had a 2 year old baby in my arms. My son was crying and shaking and this man continued to scream "F-- You, get out and don't come back". This man is unstable and this is definitely not a place to take children, much less take anyone there.
I have never written a review in my life and was amazed when I got on this site (at the suggestion of a friend) and read the similar reviews. Not sure how this place is still in business.
NOT A PLACE FOR CHILDREN!!!!!!!
I am not in the pizza or restaurant business, just a concerned parent wanting to get get the owners character public.
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