04/21/09

Good selection but bad service

by violet78

I had been a customer of Events for years buying gifts, frames, etc. However, they sold me a couple picture frames that I hung on the wall. A few months later, both frames broke and fell down on the ground, damaging the wood floor underneath. Apparently, the picture frame hook was drilled into a piece of wood that was only glued to the glass backing of the frame and in the Houston heat and humidity, they came unglued and came crashing down.

They pretend to be a first class outfit, so I brought the frames back assuming they would own up to the problem and let me pick out replacements. However, they pretended they had never seen the frames before. Although I didn't have a receipt, I had AmEx statements that showed half a dozen Events charges totaling a couple thousand over the last few months. Even that didn't sway them.

I ultimately left the broken frames there and haven't been back.

• Pros: Convenient location, lots of selection
• Cons: Overpriced junk, attempts at first class service a ruse