Houston >Southwestern Paint Co
Worst Service. Horrible experience here. I went in thinking I would need primer and paint since I was going from a Brown (Taupe) color to a light pink for my daughter's room. When I asked the guy if I would need primer and how much paint I would need he talked me out of buying primer and said that one gallon would be enough to cover the walls and that the primer was only used for new dry wall. I asked him again to make sure and he again stated that I would not need the primer I would be wasting my time and money. Going on his advise I bought the paint ($45) and started painting the walls. I could tell immediately that one gallon was not going to work and you could see the taupe bleeding through. We called them the next day and talked to a different associate. Based on what I told him his response was " I would have sold you two gallons, and you for sure need primer since you are using pink." You would think these guys would be trained to give similar advise and not waste their customer's money. So I essentially bought a very expensive primer and still need to buy more paint to finish the job. My wife went to the store to complain and see if they would at least compensate us for a free gallon of primer since we were essentially out $45, but the guy that sold us the paint ran to the back when he saw her walk in and a NEW associate gave her the run around long enough to make her not want to debate anymore and leave. With all the awful reviews online and the way they treat their customers it's a surprise they are still in business. Maybe the fire was a sign to keep their doors closed.
The rudest staff.
Being a woman doesn't mean being ignorant when it comes to painting a house. That's how the OWNER and manager at this store treated me when they saw me walk in by myself. The rest of the staff remains quiet, looking at each other, probably asking themselves why they work for those two.
The store is ugly and they are pretentious. They are RUDE and unpleasant. Their parking is run down, an alley with a fork lift that almost ran me over.
An overall experience not to be recommended to anyone.
Next door there's a Sherwin Williams store. Their parking IS truly a parking space and their staff is trained, knowledgeable and kind.
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