Recommends

Michael Z.

Joined 6 months ago

K&N provided outstanding service. My thanks to David, Mona, Tony and the team for quick reply and getting the job done right. I had a faulty ice-maker from sub-zero that would not make ice despite repeated attempts to repair. Sub-zero replaced the faulty unit with a new one. K&N did the communications, diagnosis and coordinated with Sub-zero completely. They did a great job with skill, courtesy and professionalism. I don't understand the negative reviews that were written here - K&N knows their stuff and if they can't fix it - it isn't fixable.

David can be a bit "salty". That's because he's been around and seen it all. He's the right guy to get it done. If you don't like "salty" - then there's Mona. She is the go-between that can translate to the service professionals what needs to be done. Work with them and they work with you.

I am very pleased.

Doesn't Recommend

Gust H.

Joined 1 year ago

Avoid like the plague!. Exorbitant labor charges. They charge by the job, not by the hour. $300 in labor for 2 hours? I want that job! Rude and unprofessional management

Doesn't Recommend

els2424

Joined 2 years ago

worst. service. ever. very rude, hard to deal with, and not worth your time.

Doesn't Recommend

kdmmac

Joined 2 years ago

unprofessional and rude. Called bosch for recommendation to replace the seal to our front-loading washer and some water was backing up in the softener dispenser. We also requested to balance the dryer since they would be here already. They recommended K&N. A technician came out to fix the washer and balance the dryer. The dryer had been working all along and had even been used that morning. After the technician left the housekeeper tried to use the dryer and it would not come on. She called the technician to come back and see why it was not working, which he did. He looked it over and said that the control panel was not working and we would have to see how much one would cost. When I got home and heard this from my housekeeper I called the company to see what was going on as they were only supposed to replace the seal on the washer and balance the dryer. The receptionist was very rude and just read off what repairs we had requested they do. I told her that I know what the repairs are but now my dryer that had been working for the last 5 years and was just seen and balanced by their technician was not working. She became loud on the phone and then said that she would have the technician call me. He called and was unable to explain why it wasn't working and said he had only balanced the legs. So my husband called and spoke to the receptionist who was also rude to him and then he asked to speak to a supervisor. The supervisor/owner was not in until Monday. On Monday I called the technician and he said the control panel part was $357 and he thought the supervisor had already called my husband and was going to maybe discount the labor, but we would have to buy the part. We then found that the supervisor had already left a voice message to my husband that "he didn't like where this was going and was going to send our money back." So my husband calls him and they talk and he said he would order the part as we need our dryer fixed. The next day he calls my husband again and said he just read some notes from the receptionist that we were calling them cheaters and liars. This is an absolute obsurd and false statement. He then said he "didn't get a good feeling about all this and was sending our check back" and then hung up on my husband. They did send our money back. It also turns out they never did replace the seal in the washer as it had the same mold/mildew on it. The man just put a new wire around the old seal. Pitiful! This company is very unprofessional and I would never recommend them. We did call Sears and they finally repaired the dryer - which it turned out not be the control panel - so that was a wrong diagnosis also.

Doesn't Recommend

tx105

Joined 3 years ago

Not qualified, In a hurry. recently bought a bosch hbl5450UC, the inside glass was smudged at the factory. K&N took apart the door, cleaned the glass, but could not assemble the door back to factory tolerances - it was out of square and did not shut completely on one side, he left before I could inspect the work completely. I had them come back out to fix/adjust the door, but was still not like it was from the factory. He said it is the best I can do. Now I am getting an E124 error code which is the door close sensor. I will not use K&N again.

Doesn't Recommend

tx08

Joined 5 years ago

Untrained, Incompetent & Rude!!. This company has no business being part of the BBB! They are so unprofessional from the girl that answers the phone (Crystal) to the technicians that come to your home. I have had them at my home on numerous occasions, only because they were forced on me as an approved company to work on Thermador and Bosh by the company. Only one tech was worth having, and that was Jay. Other than him they have scratched my stainless steel stove (days after I got it) they have refused to remove or cover their shoes when it was raining out, hence tracking mud, rain and dirt through my house, and they refused to use a protective mat on my wood floors. The latest tech I had started out by telling me that his co-workers that had previously worked on my refrigerator didn't know what they were doing (that was George)- Nice! George left my home when I was adamant about him protecting my floors and later told the owner that I cussed him out, which was a complete and utter lie! These service techs are untrained and completely incompetent. Every repair I have had by this company has had to be repeated because it failed. No one needs to allow this company in their home!

I have filed a formal complant with BBB and Thermador.

When I see that a company is part of the BBB I expect a level of service. If K & N is a product of the BBB I do not have any respect for the logo any more.

DO NOT LET THEM IN YOUR HOME!!

Recommends

KNSINC

Joined 4 years ago

Can you change your own light bulb (and lens cover)?. People forget when they call for service, they are paying a professional for the experience and knowledge to have it done correctly. Every one of K&Ns techs has at least 20 years experience and have been with K&N at least 10 years. This customer ELDU already knew she was paying $101 total for the service call (which covers fleet costs). Her review just shows how some people want things for free. There is one customer like this every single day. In the end, she was refunded $55, the entire labor amount, (not $30), and K&N still had to compensate our tech for his time, which was actually 2 trips. This is just the type of old-fashoined gratitude that Mr. Martin shows when he wants to make things right when they weren't wrong to begin with.

Doesn't Recommend

wattisha

Joined 4 years ago

Unethical, unreliable, crooks. I purchased a brand new thermador pro grande range from factory builders. one of the coolong fans malfunctioned 3 days after arrival (10 days before Christmas). i called K&N that day to get warranty repair. scheduled me for the following monday but never called and never showed up. when i called them they said they cancelled my appointment! why? because factory builders never sent them proof of purchase. they never called and told me. scheduler is an absolute sociopath! what a lie!!! factory builders had documented all corresponence. they sent someone Christmas eve with the wrong parts and NO CLUE! still haven't heard from them. if you have warranty work, you're better of fixing it yourself.

Doesn't Recommend

ELDU

Joined 5 years ago

How much does it cost to change a light bulb?. Misleading. Guess how much it costs to change a light bulb and lense in a dryer? Initially, they chartged me $177.87! It takes 3 minutes to change out these parts (almost the time to write the check).The parts cost $3.95 and $9.37 for a total of $13.32. Add in a surcharge of $6.00, tax $1.60,labor tax $11.97, labor $55.00, and the cost to drive to your home (downtown) $90.00. I was refunded $30.00 after arguing the absurd cost.

ANSWER One light bulb and lense replacement: $147.87

Doesn't Recommend

JMR2

Joined 5 years ago

Appliance service. The cheated me on a simple parts deal; sold me the wrong thing and refused to make it right. My best guess is they knew it @ the time.