Adolf Hoepfl & Son Garage

10/14/10

Honest Auto Repair & Civic-minded

by rglennw at Citysearch

I could have been in for a nightmarish experience but good fortune led me to Hoepfl & Son Garage. I was from out of town when my vehicle wouldn't start. Was told by others it was the starter, information which I gave to Sally (service mgr) and set my self up to spend several hundred dollars. John, the technician, found it to be loose battery cables -- NO CHARGE! I asked them do other work I knew I needed to done. They got me in and out. Other customers came in to have work done and were known by name even by the technicians - it was like being in a small town. Also, very civic-minded. Free copies of The Constitution. They were giving 2 free oil changes if you donated $60 to the MS Foundation. The owner, Kathryn, came in wearing bike riding outfit, having just come from an event where she was promoting a charity bike ride. In a couple of weeks they are having a special Saturday for ladies to come learn about routine vehicle maintenance, have lunch and have their vehicles examined at no charge. A great place - Houston is very lucky!

02/09/10

They Back Up Their Work - Integrity and Pride are Alive

by grantholt at Citysearch

I had extensive engine work done on my 1999 Lexus ES300 in October - It took two visits to get the work done on my budget. The Adolf Hoepfl & Sons crew were understanding and very professional.

When I noticed a small oil leak six or seven weeks later I called and Sally said to 'bring it on in,' which I did. Sybren meet me up front and insisted on looking into the issue himself. They discovered that the parts shop had sent over the wrong gasket or ring of some sort. Mr. Sybren van der Pol fixed my car at no cost or inconvenience to me - He footed the bill for the gasket/ring.

That is what I call GOOD SERVICE. Count me as a satisfied current and future customer at the shop.

• Pros: Integrity and pride in their work.

10/09/09

Honest Place, Excellent Service

by Schmedda at Citysearch

I took my mini cooper to Adolf Hoepfl and Son Garage to get the a/c fixed. I had looked into a couple of other auto service places and expected to pay around $1500 to get the compressor replaced with a couple other parts. After they looked at my car they told me the expensive part was actually fine, and the fix was more simple. They also found I was leaking coolant and had a problem with my power steering hose. They fixed everything for around $800. I would never have gotten out for less than $1000 at the dealership. I was so impressed by everything they fixed. Their service was also excellent. They took the time to explain everything, call around for the best deal on parts, and they were great to talk with. I would recommend this place to anyone. As a female and I felt very comfortable that no one underestimated my car knowledge or tried to rip me off. I had a great experience. I also like that they are very involved in the community. This is the most unique auto shop I've seen.

• Pros: Honest, Competent, Involved in Community
• Cons: none

06/17/09

More than I expected

by JohnMiller at Citysearch

The service here takes me back to the days when people cared about doing a good job and making a customer feel like they were more than just a walking dollar bill.

Got what I wanted, at a fair price and when promised. They provided a clear explaination of what repairs I needed then explained the cost to me so I could understand. There was no pressure and no hard sell. They did point out a problem that I didn't know I had, a tire with the steel belt sticking out of it. They at least saved me from having to change a tire on the side of the road and maybe from a lot worse.

• Pros: great service
• Cons: none found

04/15/09

Great place to take your vehicle

by FortyForty at Citysearch

I've been seeking a business like Adolf Hoepfl & Son Garage for 12 years. It's the combination of taking care of my car and caring about me as a client that makes them so special. I recently had some major work done on my vehicle and the entire experience exceeded my expectations. Also, it’s an excellent choice for routine maintenance. When you visit, make sure to ask about the history of the Garage. It has an interesting and rich history in the Houston area.

• Pros: Quality of work and customer service