Adolf Hoepfl & Son Garage

Doesn't Recommend

Kristin C.

Joined 10 months ago

I've been going to this garage for years, I used to know the owners. But ever since it was sold the shop lost all of its integrity. My mother took her 04 focus there in September to get her car serviced. After finding out they overcharged us they also STOLE our battery. I didn't realize until the battery died and I had to get it replaced and took it in because its still covered under warranty and it was a completely DIFFERENT brand. The car wasn't even serviced for the battery. When confronted them they denied it but they were the last hands to touch the car. THIS SHOP HAS NO MORALS OR INTEGRITY IN GETTING THE JOB DONE RIGHT. THEY HAVE NO RESPECT FOR THE COMMUNITY OR REPEAT CUSTOMERS. THEY JUST WANT FAST MONEY FOR A HORRIBLE JOB. DO NOT GO HERE UNDER ANY CONDITIONS.

Recommends

rglennw

Joined 3 years ago

Honest Auto Repair & Civic-minded. I could have been in for a nightmarish experience but good fortune led me to Hoepfl & Son Garage. I was from out of town when my vehicle wouldn't start. Was told by others it was the starter, information which I gave to Sally (service mgr) and set my self up to spend several hundred dollars. John, the technician, found it to be loose battery cables -- NO CHARGE! I asked them do other work I knew I needed to done. They got me in and out. Other customers came in to have work done and were known by name even by the technicians - it was like being in a small town. Also, very civic-minded. Free copies of The Constitution. They were giving 2 free oil changes if you donated $60 to the MS Foundation. The owner, Kathryn, came in wearing bike riding outfit, having just come from an event where she was promoting a charity bike ride. In a couple of weeks they are having a special Saturday for ladies to come learn about routine vehicle maintenance, have lunch and have their vehicles examined at no charge. A great place - Houston is very lucky!

Recommends

grantholt

Joined 3 years ago

They Back Up Their Work - Integrity and Pride are Alive. I had extensive engine work done on my 1999 Lexus ES300 in October - It took two visits to get the work done on my budget. The Adolf Hoepfl & Sons crew were understanding and very professional.

When I noticed a small oil leak six or seven weeks later I called and Sally said to 'bring it on in,' which I did. Sybren meet me up front and insisted on looking into the issue himself. They discovered that the parts shop had sent over the wrong gasket or ring of some sort. Mr. Sybren van der Pol fixed my car at no cost or inconvenience to me - He footed the bill for the gasket/ring.

That is what I call GOOD SERVICE. Count me as a satisfied current and future customer at the shop.

Recommends

Schmedda

Joined 11 years ago

Honest Place, Excellent Service. I took my mini cooper to Adolf Hoepfl and Son Garage to get the a/c fixed. I had looked into a couple of other auto service places and expected to pay around $1500 to get the compressor replaced with a couple other parts. After they looked at my car they told me the expensive part was actually fine, and the fix was more simple. They also found I was leaking coolant and had a problem with my power steering hose. They fixed everything for around $800. I would never have gotten out for less than $1000 at the dealership. I was so impressed by everything they fixed. Their service was also excellent. They took the time to explain everything, call around for the best deal on parts, and they were great to talk with. I would recommend this place to anyone. As a female and I felt very comfortable that no one underestimated my car knowledge or tried to rip me off. I had a great experience. I also like that they are very involved in the community. This is the most unique auto shop I've seen.

Recommends

JohnMiller

Joined 4 years ago

More than I expected. The service here takes me back to the days when people cared about doing a good job and making a customer feel like they were more than just a walking dollar bill.

Got what I wanted, at a fair price and when promised. They provided a clear explaination of what repairs I needed then explained the cost to me so I could understand. There was no pressure and no hard sell. They did point out a problem that I didn't know I had, a tire with the steel belt sticking out of it. They at least saved me from having to change a tire on the side of the road and maybe from a lot worse.

Recommends

FortyForty

Joined 4 years ago

Great place to take your vehicle. I've been seeking a business like Adolf Hoepfl & Son Garage for 12 years. It's the combination of taking care of my car and caring about me as a client that makes them so special. I recently had some major work done on my vehicle and the entire experience exceeded my expectations. Also, it’s an excellent choice for routine maintenance. When you visit, make sure to ask about the history of the Garage. It has an interesting and rich history in the Houston area.

Recommends

BWelter

Joined 4 years ago

Truly honest people to do business with. After having several minor things tended to on my car at this facility, I have found the owners to be truly trustworthy people that care for the safety of my family by making sure my vehicle is in road ready condition. Not only do they fix those items I bring to their attention, but they also have the keen eye to spot other things that need attention. The owners and technicians care about my family and I appreciate that!

Recommends

HtownMoma

Joined 5 years ago

Excellent mechanics, honest and fair auto repair garage. I'd heard from several of neighbors in Shepherd Park Plaza that Adolf Hoepfl was an excellent, trustworthy auto repair garage. Their service and mechanical expertise is far above par. They do not nickel and dime me to death. Whenever we take our late model vehicles in for repair or maintenance they let us know what the problem is in a timely manner along with a fair estimate of the cost. They'll tell you what work needs to be done now and what can wait. They also give me a ride home for free when I need to leave my car there. They have our business and I'll continue to refer Adolf Hoepfl to everyone.

Recommends

kvanderpol

Joined 6 years ago

Great auto repair shop. Fast repairs and great customer service.. I would not take my cars anywhere else. The people at this shop do great work at a fair price. I have been doing business there for more than two years. They do all kinds of work from rebuilding engines to fixing windows that don't roll up and down, plus all the other maintenance stuff.