Houston >Innovative Dentists of Houston
“went into the office and the staff was terrific.”
From the office manager: I am saddened to hear you have such strong words towards our business. It is never our intention to make someone feel "stupid" as you put it. Part of your review is correct: yes, you did call at exactly 4:42pm, and yes you are correct about me stating you would be a better fit for another practice. The phone call started with you calling to make an appointment for your spouse. I asked what he needed to come in for and proceeded to tell you my next late afternoon appointment would be on February 21st. The conversation progressed as normal; you told me the insurance information and began to tell me you made an appointment for yourself at another dental office on the 16th of February. You also asked me if in 6 months the both of you come to my office, can you both be seen on the exact same day. I politely explained to you that I don't know your benefits and the frequencies between the 2 insurance companies could be different. At that point, you said an inappropriate word to me (one I don't wish upon anyone) and I politely asked you not to use that word on the phone with me. You became very argumentative with me because I didn't know the frequencies of 2 different insurances and I ended the conversation stating "I feel you would be a better fit with another dental practice." I have been in dentistry for over 13 years and not once have I been treated with the disrespect you had for me when all I was trying to do was help make an appointment. Also, anyone who knows this practice and the employees in this practice know we do not rush our conversations with them. We stay late if necessary and we come in early if need be. It is pure speculation on your part that I "rushed" the phone conversation because I didn't close at 5pm that day. We hope you find a practice that well suits your needs and wish you the best of luck.
I recently moved to the Heights from the Cypress area and was looking for a new dentist so I Googled "dentists in 77008" and found this place. In an effort to get my whole family on the same dental cleaning schedule, I called them to see if my and my husbands insurance would allow us to do that. After the lady was rude and trying to rush me off the phone because it was close to 5PM, she then proceeded to treat me as if I was incompetent after I just explained to her that I understood we had different insurances. She was very rude and because we were not on the same page about the insurances, instead of trying to help me, she suggested I find a different dentist. I will NEVER suggest any of my Heights friends or neighbors to visit them, since you can't even get past the first phone call with them without being treated like you are stupid. Bad bad business....
In response to "if you dont spend money
with them"...It's ridiculous to assume they are trying to stick you with non-existent charges because you've have "free" visits in the past.
To begin with, those "free" visits weren't free; the insurance paid for those and apparently you had no co-pay. Or perhaps your insurance covered whatever extra costs there were. Either way, the office WAS paid for those visits (whether it came from you or the insurance company) so they had no need to hold you up for more. The insurance company dictates how much THEY will pay for procedures and if the dentist is charging more than that allotted amount, the patient is responsible for it. It's like that everywhere. The way to avoid surprises is to call Jill to find out what they charge for a procedure and compare it with what your insurance company will pay. If you think it's too high, go elsewhere.
Secondly, I recently had a dental emergency that couldn't wait. Jill told me to come in immediately. I also had an outstanding balance from my daughter's last procedures that the insurance didn't pay. I had paid some of it when I could and Jill told me to just keep in contact with her and not to let it ruin my day. Jill did not even mention that amount before I was seen...I was taken directly back and "fixed" without mention of the money I owed them. If you keep the lines of communication open with Jill, she will work with you, as she has worked with this single mom who DOES need to have someone cut me some slack occasionally.
I would recommend this dental office to ANYONE including kids and grown ups who are even more afraid of dentists than the kids are (that would be me).
Best Service Ever!!!!!. I was very impressed when I visited Dr. Neshan's office. The entire staff was very nice and explained every bit of my procedure in detail. I normally do not write reviews on medical/dental offices but I felt the need when I read the previous review. I did not have that experience at all. Everyone knows in this day and age, offices have to cover themselves by putting every type of complication that could arise, chances are nothing will happen. With my experience, I was given a consent form when I checked in and the lady at the front told me to read over the consent form and if I had an questions, the assistant and the doctor would be able to answer them for me. I didn't have any questions and my procedure went well. I even received a follow up call the next day to check on me. I have never had that done before. If there were 10 stars to give I would definitely give it to this office. Dr. Neshan-thank you for making my visit wonderful. You definitely have a patient for life.
The dental appointment that never was.
At first I was encouraged to hope I'd found a knowledgeable, empathetic dental practice. Not so. I had an appointment for a deep cleaning, a necessary procedure and, at first, I thought I was in good hands. The first hurdle, of course, was my signing a waiver stating that the treatment was not guaranteed, there might be complications, swelling, etc. Then there was a clause about a possibility of "cardiac collapse." What was that?! As a layman, I thought of "heart attack," but if so, why not just write this out. To be safe, I asked not one, but TWO of Neshan's staff members and NEITHER OF THEM COULD ANSWER MY QUESTION! They were willing to have me sign a waiver but could not tell me precisely what risks I was agreeing to run. The receptionist went as far as to shrug and say "I don't know!" as if I were asking her something so far beyond the ordinary.
My instincts took over and told me I was in the wrong place! I high-tailed it out of there and I am never going back.
What these practices forget is dentists in Houston are a dime a dozen. And in this economic climate, can any business afford to lose new business? Clearly, Neshan can -- I congratulate her, but the ignorance of her staff is beyond belief.
We give consent forms to patients at the front desk and tell them to read over it and if any questions arise they can ask the doctor prior to treatment. The forms do state treatment is not guaranteed because we have no control over the patient once they leave our office. In this example the patient stated he needed a deep cleaning and it is up to the patient to brush their teeth at home and come regularly to the dentist. When asked at the front office what a cardiac collapse was, my staff did not shrug their shoulders, instead she said "you know what I'm not sure, give me a second and I will go ask the doctor", the doctor confirmed it was a heart attack. When my staff told this to the patient, the patient grabbed the forms out of their hands and tore them up in front of their faces and stormed out of the office. We try our very best to make sure every patient has a good experience with our office.
In response to "if you dont spend money with them". We are in network with many insurance companies allowing us to serve more of the community. Being in network allows patients to pay a lower rate rather than going to an out of network doctor. We advise patients to come every 3, 4, or 6 months depending on their oral health. Missing a scheduled appointment or not coming as frequently as advised by the dentist can cause a patients treatment to change. We are very pro active in our patients’ health and want the best for them. We can only do so much and the rest is up to the patient.
if you dont spend money with them they dont want your busine. went there because my old dentist was no longer in network so these people were cheaper. going there for a year or 2 .then since i did not spend any money over the 2 free cleanings. they say that they cant help me untill i pay the portion the insurance wont pay for additional services. you dont want to wast your time with them!!!!!!!! go somewere else there are only 35 or more other dentists or more in there area!
I'm 13, and I like going to see my Dentist, Dr.Neshan.. Dr. Neshan takes her time cleaning my teeth. She's never hurt me because she is very gentle. She always asks if I need more water, or if I need to rest my jaw. She's very nice! She told me I had great teeth, and I should floss everyday. My sister and I like that she gives us a new toothbrush! Dr. Neshan knows my favorite color is Green. Dr. Neshan is very Cool and pretty too.
Dr. Neshan and her Staff are the Absolute BEST!!!.
I first met Dr. Neshan and her staff (Jill & Beth) a little over a year ago, after not seeing a dentist in a few years. (far more than I'd like to admit). ---for the simple reason: I do not like to experience PAIN----Yikes!!
I just had my 6 month check-up and Dr. Neshan will constantly ask during the cleaning, "are you all right?" ---really? I do not feel any pain, she is very gentle. Dr. Neshan never rushes and really treats the patient in a very caring manner. it helps that she does not have
The Big Heavy "Man Hands"---Ouch!! those hurt!!
Dr. Neshan takes the time to explain preventative care, she will teach you how to floss, what signs to look for when bushing your teeth....simply put she really cares, she loves what she does; and it shows!
I am not surprised that a Great Dentist like Dr. Neshan, has the very BEST staff! Jill, is very knowledgeable about the procedures, payment plans and what I like the best is when she asks, "When would you like to come in?" Jill always manages to work it out in a way that my entire family (my husband, my 13 y.old son and my 4 y.old daughter) can all be seen in the same afternoon when it's convenient for us.
We live in Humble and are Happy enough to drive to the Heights just to be seen by Dr. Neshan. We always have a great time visiting with Dr. Neshan, Jill, Beth and Yvonne...I'm lucky to have found Dr. Neshan, she is not only my Doctor, but she is also my Friend.
Finally a dentist who cares!!!. I never knew you could have a pleasant experience at a dentist office. Loved the staff, very professional and experienced. I would recommend this office to anyone who is terrified of dentists, your experience will be great, just like mine was. I had a crown and root canal done and had very little discomfort. They took great care of me and I was back to work the very next day with no discomfort and they even checked on me to make sure I was ok. In this day and age that never happens. Thank you Dr. Ney and staff for all you have done.
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