04/27/09

Can not even

by goodcritc

I am lost for words when it cames to customer service. You could not imagine what happened there even if I told you, but I intened to tell everyone I know and then some!!!!!

• Pros: none
• Cons: horrible customer service with zero tact

05/15/08

Thumbs Up

by n_g

Foods great - fresh and flavorable. Coffee rocks. Service - awesome. Down to earth and ready to serve. Good sense of community (very Heights-ish where everybody knows your name.. and they're always glad you came)... See all walks of life - the young, the elder, couples, families.. Great place. If you haven't stumbled into this diamond in the rough, do so and see for yourself.

11/01/07

POOR CUSTOMER SERVICE

by mmitchell24

The food is great, the service is below average but the management has serious issues. Cussing out customers, or worse, cussing out part-time employees is not a good business practice! Maybe its time for some STRESS TABS or a vacation MATT! Whatever the problem is: try not to take it out on the customers or the employees!

• Pros: Good food
• Cons: Poor customer service & employee relations