Doesn't Recommend

Anh L.

Joined 9 months ago

I recently bought a vehicle from KnappChevy and their customer service was very dreadful and unprofessional. Why I even bother to buy the vehicle? Well I have been over sea in Kuwait for awhile, coming home soon and need a means of transportation and I felt like I found the right one with a pretty decent price with a lot research and patient. Ehh.. everything was stress free until I have to talk to the sales representative at the dealership. I legitimately want to buy the car but the woman their did not want to here what i have to say and try to get off the phone many times. The first day I called, I had one of my family member go down and test drove it. The sales rep was suppose to email me with all the information but in two days I received nothing. Throughout the whole process pretty much in general >NO ONE< even cared about this business deal and fail to communicate with me on many levels. Noting that I did try to reach out to more than one personnel about the matter and they end up preaching to me over the phone why I got them all worked up on my issue. Really?!? They fail to called the contacts I have provided them, emailing me, the buyer nor giving me any kind of information on the car or the paper work in accordance with buying the vehicle. They seem ignorant of their job and well REALLY incompetent of the marketing aspect of keeping customer values. On the day of signing the papers, we found out something was wrong with the battery and had to wait two hours for them to fix it. Unbelievable... well all is done...

Jimmy D.

Joined 11 months ago

Avoid this body shop. If they work on your vehicle, have someone else check it. Major damage was initially missed. When it was found and they said it was fixed, it turned out to not be. Key indicators that any body person knows pointed to the fact that there was still major problems. Another shop identified frame problems without even putting it in the air. This after they said the frame was right.

Body shop couldn't even put on decals without them being scratched up. The new bumper with a fresh paint job was scratched. Their answer: it's hard to get it perfect.

Doesn't Recommend

Eric B.

Joined 1 year ago

do not buy here. I went to Knapp Chevrolet to try to buy a vehicle there customer service was ridiculous I would never go or recommend anybody to buy a car from them .everyone I communicated with there from even the owner robby Knapp to the general manager with the wig on his head to the finance manager mike.

Recommends

Jacquelin G.

Joined 1 years ago

Excellent!. Knapp Chevrolet’s performance was exemplary.

Recommends

Celeste884

Joined 2 years ago

Great job. They did a great job. Very friendly & professional. My salesman went out of his way to make me happy.

Recommends

bettyanncipriani

Joined 2 years ago

Excellent place!. A great dealership run by great people! Excellent dealership! Will definitely refer my friends!

Recommends

vannatter

Joined 2 years ago

Best Ever!. Rick Braquet is the best service person ever! So happy I can bring my Pontiac to Knapp instead of the old Pontiac dealers where I was not getting good customer service. This is my 3rd vehicle I have used Knapp and Rick for service (other two were Chevrolets) and am glad to be

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franwesta

Joined 2 years ago

Thank you!. They are personable and that is so hard to find mow days!!! Thanks for all the hard work and effort.

Recommends

sharos

Joined 2 years ago

Quality Group.. I will never buy another GM car or truck except from Knapp Chevy! This is a solid business that is needed in Houston.

Recommends

cconwayc

Joined 2 years ago

Great dealership!. Knapp is a family business that has provided me with an excellent service. Very knowledgeable about their inventory. They give great deals on their vehicles.