Fitness Exchange

01/11/09

VERY VERY BAD MANAGEMENT

by philteeth at Citysearch

It's really sad to say, but I agree with all the other 1 star reviews ... the management there is extremely money hungry! DO NOT SIGN any long-term contracts there. They WILL take your hard-earned money and run with it (without any remorse). You have been warned.

• Pros: Being around gay friendly patrons
• Cons: Being around non-friendly management

01/06/09

New gym, new location with no client loyality!

by kfyoshie at Citysearch

I have been a member of this gym for over 8 years and paid lots of money to have the privilege to renew at a low fixed price. I have suffered through all the staff changes, revamping the old gym, many new co-owners and now a new location with new owners. The gym was closed for over 4 months with the move to the "new gym" location. To which I was only compensated 2 additional months added to my membership. Then when it came time to renew I was over charged for my membership and was told I would be issued a credit to my charge card, which never happened. After many months I told them just note my membership and credit me on my next renewal. Which never happened.

This year on my renewal I started asking about my my renewal date several months before it was due and was never told "I had to renew 30 days prior to my renewal date. Imagine my surprise when I walked in to renew my membership after Christmas and New Year holiday gym hours and was told I was "6 DAYS TOO LATE" to renew at my rate! Yes I could renew, but for twice my rate!

No Thanks, joined a new gym with much more to offer for less money!!!!

• Pros: nothing
• Cons: everything

09/04/08

They take YOUR money and run!

by apollorpl at Citysearch

This bunch of thieves closed shop and moved locations for four months in 2007 - leaving existing pre-paid members in the lurch. The existing management told everyone that they would get the time added back at the new gym, but with "new management" brought in they decided not to honor that agreement. So now I paid for 12 months of membership and only got 8 months of use, and they tell me that they'll do me a "favor" and give me credit for the 4 months THEY WERE CLOSED, but only if I purchase another 1 year membership. Of course, the new contract is at full price - can't help but wonder if they'll just close shop again in another year, or come back to me for more cash. My advice - take your money elsewhere. This These jokers charge premium prices for bottom-of-the-barrell service!

• Pros: Nice trainers
• Cons: Dishonest business practices