El Pueblito Place

05/25/10

gift certificate policy unfair

by SMoya

We received our bill of $29.08 & I attached a gift certificate for $50. The waitress informed us that we could use the certificate but she will not be giving us any change in return. I said fine it doesn’t have to be cash just give me another certificate for the difference. She said no I cannot give you change if you use it and we will just need to use it the next time we dine over $50. I said baloney I should be able to use it now if I want to, I only dined here today because I had a certificate. And I should receive the $20.92 difference either by certificate or cash. And I asked her if she explained the rules to the purchaser and she said no but these are our rules. I said to her for the restaurant to keep change from gift certificates is not only ridiculous but theft. She then agreed (probably to get me rid of me) to give me a certificate for the change-- who knows if it will be valid later. Have dined here many times, food is not great but the patio is a tropical getaway. However I do not feel like returning anytime soon. I will mail the certificate to the owner with a request that they visibly post their policy of keeping customer s change when they use gift certificates so the purchaser can beware.

• Pros: good margaritas
• Cons: managment

05/07/10

LOVED IT :)

Contributor

went for a party and the service was on the dot! it was a party of 30 and they had plenty of staff to host us and the food came out right for a big party like us....we reserved cabanas and loved it nothing like this place in Houston! just make sure u RSVP on the weekends for patio tables! will go back very soon! :)

03/13/10

great atmosphere

by aagarza

the place is a great place to sit and enjoy the margaritas. i have had great services since my last visit. the new hostes is nice. the margaritas just tasted better this time around. I guess is the whole ambient that makes it all better. great place to eat and drink

• Pros: good patio good server
• Cons: parking

02/15/10

Multiple bad experiences with staff.

by t1978

My girlfriend and friends have been going here for years. The staff for the most part has always been less than desirable, slow service and poor customer service in general. Not to mention that the Cocoritas, which are quite tasty, have had multiple price increases. They are no longer worth the 10-12 dollars they will charge you, yes, I said 10 to 12... the price magically fluctuates. Three of us stopped by sunday afternoon for lunch and cocoritas. We each had 2 cocoritas and food. We got the bill and it was 90 dollars, which is fine BUT as we we're paying our bill my girlfriend was about halfway through with her second Cocorita when she hit something with her straw. As she pulled it to the surface it was a receipt from CVS. As you can imagine she was pretty disgusted as we all were. We asked to speak to the manager. A woman manager was working this day, I dont recall her name, but wish I did. Anyhow she comes over and doesnt believe that this receipt was in the cocorita. She starts insinuating that we placed it in there. All we asked her to do was bring a fresh cocorita and she refused to do this. We pointed out that we had just spent over 100 dollars (tip included) and that it was ridiculous that she would think we placed this receipt in there. Eventually she brought out one of the house margaritas, but we were so disgusted at this point we just left. After dealing with such rude waitstaff (most but not all) and management time and time again, we will not be going here anymore. And just so you know, they do reuse the coconuts for the cocoritas. If you dont have the fresh white insides on yours it's used. Look in the coconut and if there are straw scrapes on the white, it's used... look inside the coconut, if you find a receipt... you are a liar and management will tell you so.

• Pros: Patio
• Cons: Everything else

01/28/10

LOVED IT :)

by CSMobileUser2

I have been going to Pueblito for about 2 yrs now since I moved from Cali. everytime the day is nice I'm the first to be there! they remodled everything inside and made it diff then the patio. the food is so good and not overpriced. the margaritas may be a Lil hight but they aren't weak :)....overall I can't wait for them to get re cabanas going again! very good place for outside parties...just one thing do not park in the shopping center or the little empty Italian place and bar will tow without letting u know!...how rude!