Van Loc Restaurant

10/24/09

Tip chasers

by megdc at Citysearch

the food in this place is good but do not expect the service to be the same. our server is a bit inattentive which i didn't mind since it was lunch time and they were quite busy. when we were done and i had signed the check, the cashier handed the check back to me and said to put the tip on the check. i thought i heard wrong and heard her say please check the amount. i checked the bill to see if the total is correct and gave it back to her, then we left the restaurant. on the way to the car, the server caught up with us and asked me where her tip is because she didnt see any money on the table and there's no tip written on the check. i was flabbergasted and felt very offended by this. aren't tips supposed to be for good service and not obligations?? needless to say, i will not be back to this restaurant ever.

• Pros: parking area is fairly large
• Cons: servers expect tips for nonexistent service

04/02/09

Good food, excellent service...

by swyzlstyx at Citysearch

I ordered one of my favorite/simple dishes, the vermecelli with pork and egg rolls. It was nothing extraordinary, but was good. Girlfriend ordered the coconut curry beef, which she loves. Service was very good as well. They have a huge menu, and the "restaurant" type of atmosphere is a nice alternative to the smaller cafe types places where I typically eat Vietnamese food. They've got a big parking lot, as well. I'm sure we'll be back soon!

• Pros: Good food and service.
• Cons: None.

11/17/08

Good food, bad service

by coog78 at Citysearch

I almost feel like they are attempting to get a reputation for bad service. I have been coming here for a while and always thought I was the only one to notice. Make sure you order everything else when they bring your food; you'll be glad you did. The food is pretty good, would be considered way above par in a city like Dallas or town like austin. But this is Houston! Hello! There are a zillion Vietnamese restaurants with great food and great service. Do come here for good Vietnamese food but don't expect to get good service.