05/08/09

Racially Profiles Customers

by 2009BauerMBA

After parking my Lexus in the parking lot, I walked in the front door where I was asked very rudely by an employee to leave my gym sack at the front desk. Since I just left the gym and had no pockets, I had to get my wallet, keys, iPhone, and iPod out of my gym sack (which I use when working out since I don't have pockets in my gym shorts) and hold it all in one hand.

While in the store, I noticed many other customers (mostly Caucasian) who had back packs and other large bags on, and many White women with large handbags much larger than my gym sack. Even after finished shopping and trying to retrieve my empty gym sack I was again harassed by store security (my little gym sack was the only bag being held at the front desk). I am a successful young man with a graduate education and a six figure salary, store employees deliberately targeted and harassed me due to race and appearance (since I was in gym clothes, I assume).

I will never go back to another Spec's, the selection of alcohol may be good, but there are many other liquor stores in Houston where I can go without being targeted and harassed.

• Pros: Good selection of alcohol
• Cons: Store secuity targets young minority male customers

03/21/09

:) Spec's Liquor

by LouiseTexas

People are always happy to celebrate something at Spec's. I personally feel it's a landmark of Texas

• Pros: Great place to shop
• Cons: What are the drawbacks?

12/20/07

Best place to shop in town

by tickledpink

I have always LOVED shopping at Spec's Liquor...knowledgeable, intelligent staff who seem as if they'd be fun to socialize with outside of work. If I walk in looking lost, they offer immediate assistance, suggesting the ideal libation, if not outright saving me time in looking for the exact product I have come to expect is in their wide selection; the best in town. Yesterday, I was really impressed, as I thought I had left my wallet at the counter in a rush and it had been pickpocketed. When I returned, Louis, I believe, searched the trash cans outside the store and another manager ran the surveillance video for me, verifying that I didn't remove my wallet from my purse, I had paid out of pocket, therefore, it wasn't left on the counter to be picked up. I was so relieved! I found it, but they went over and above to help me in my stressed state of mind. Spec's Liquor is a fine example to study for any business wishing to improve their service.