River Oaks Paint & Body

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JasonAlyn

Joined 5 years ago

Great Service, Quick and Accurate Estimate, Straight to Business. My Acura TL was victim to "hit-and-run" with damage to my rear bumper and driver-side rear quarter panel, which meant several things. First, I'd just had a claim and didn't want to use my insurance, in fear my rates may increase or worse, I'd be dropped all together. Moreover, I had a damaged car, which was frustrating and upsetting. I went by River Oaks Paint and Body after a lucnch in the Rice Village. Omar, the manager, was very accomidating and after 5 minutes of looking over the damage.....he returned with an itemized printed estimate and reviewed it with me. He understood my situation and even drove me to Hertz in the Galleria. I want everyone to know, they deserve to be recognized for their service. The car was ready in 3 days as promised and the cost was the most competitive bid of 3 others I'd taken. Please consider them!! I was impressed and as a salesman in a service industry, that's hard to do....! Thanks guys.

Doesn't Recommend

houmd

Joined 6 years ago

Dishonest, Unreliable, Unprofessional. I am extremely disappointed with River Oaks. I took my car in on a Monday to repair an uncomplicated little scratch on the passenger door. I was given an estimate of $800 and a predicted Wednesday-afternoon finish time. I discussed with them that this would work because I had to leave town on Thursday and, more importantly, the cost HAD to be under $1000 to prevent my insurance premium from increasing. When I called to check on the car, they told me they increased the estimate to $1020... which infuriated me because an experienced body shop should be able to give an accurate estimate for such a straight-forward door scratch. Especially when that broke down to $100 parts, $920 labor. Dennis was incredibly rude and condecending in response to my plee to keep the estimate under $1000 for insurance purposes. To make matters worse, they said the car wouldn't be ready until Friday, which created a HUGE inconvenience for me. I will NEVER return here and I hope my experience will convince you to choose a different body shop.

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Contributor

Joined 10 years ago

Editorial Review. ASV-certified technicians buff out scrapes and scratches or perform major body work with an experienced and careful hand.